Published by IGC Mobile s.r.o.

Report an issue with Photo Slides (Photo Frame) Pro.
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Why should I report an Issue with Photo Slides (Photo Frame) Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IGC Mobile s.r.o. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Photo Slides (Photo Frame) Pro Customer Insights

1. Does have issues looking for files that you have deleted or moved but I managed to convince it to stop and relook for new files - you always have the "nuclear" option of uninstalling and reinstalling to solve this problem! I think it is a bit "undersold" by the developer - if they shouted a bit more about "folders" and "digital photo frame" they would sell a lot more units.Thank you for making a great app.

2. Thank you.Got it and like the panoramic option but wish you could change the viewers panoramic direction from bottom to top, to top to bottom for comic strips.I really wish it would read my memory card have bought the pro version and installed it on my phone and tablet but won't read the memory cards.i like this.

3. Some reviews say that it cannot find SD cards; mostly this gets used with old pads running old android versions (mine is 4.4) - so select the legacy files option and suddenly it knows where your SD card is! This should be the default I think; but it isn't.

4. I might be able to fix them.This app sucks me.. not picking picture from sd card or phone memory.. a am using samsung gt n 8000.developer.. request you to help to resolve this issue.

5. Needs to have "Legacy File Explorer" option turned on to read picture files from my SD Card.

6. Other apps have this feature.Tried to free version and it did what I needed; digital photo frame app which could read from folders/subfolders on an SD card.

7. reliable and easyDoes not read or see SD card even in legacy mode.Installed this on my Fire HD 10 tablet.

8. I have over 5000 photos set to Random Order and the thing is working flawlessly.Samsung TabS and Galaxy S5; This is my favorite app on both my phone and tablet.

9. I want to change the area where the photo is not shown area from black to gray to prevent the my organic EL panel device from being burned.

10. Surprisingly there are a lot of digital photo frame applications that cannot do this apparently simple thing.

11. It does recognize my SD card; but does have a clickable link to select folders.

Steps to Troubleshoot & Fix Photo Slides (Photo Frame) Pro Issues

1. Fix Photo Slides (Photo Frame) Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Photo Slides (Photo Frame) Pro: Restarting the app will resolve most errors.
  2. Update the Photo Slides (Photo Frame) Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Photo Slides (Photo Frame) Pro" » Open Photo Slides (Photo Frame) Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Photo Slides (Photo Frame) Pro » click "UPDATE".
  3. Clear Photo Slides (Photo Frame) Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Photo Slides (Photo Frame) Pro servers.
    1. On Android, goto Settings » Apps » Select "Photo Slides (Photo Frame) Pro" » click Storage » click "Clear Cache".
  4. Check Photo Slides (Photo Frame) Pro app permissions. If any of these permissions required to use your device's features are disenabled, Photo Slides (Photo Frame) Pro might not work.
  5. Uninstall and reinstall Photo Slides (Photo Frame) Pro. If nothing else has worked, completely uninstall Photo Slides (Photo Frame) Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Photo Slides (Photo Frame) Pro not working


2. Fix Photo Slides (Photo Frame) Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Photo Slides (Photo Frame) Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Photo Slides (Photo Frame) Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Photo Slides (Photo Frame) Pro may not be able to connect to the Internet when running in the background.

Reported Issues