Contact OpenRunner Customer Service

Why should I report an Issue with OpenRunner : bike & hike maps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Openrunner to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What did the developer expect from its users, to use it for a walk just around the block? It falls really short in almost every aspect.What on Earth is going on after the latest update? I cannot save my GPX route to my files or share them on WhatsApp etc.

2. I wanted to give my cycle ride a name but the screen kept freezing and I couldn't press 'save'.Random Files that I have on my mobile are opened by default by this application.

3. I used to be able to download the GPX route i took easily but now it's only giving the option to just create the route on OpenRunner? Or.. Reddit?? What? Please help.

4. This app is not reliable which is an important criteria for people who hike and cycle."Download area too large for your subscription.". Really? Then it is useless.

5. A similar problem happened before but I gave it a second chance.

6. After having completed my route.

7. I spent 3 hours downloading maps for offline use.

8. After that the app crashed and would crash everytime I restarted it.

9. Had to re-install and obviously I had lost all the downloads.

10. Whilst it records efficiently enough, editing is rubbish.

11. Thank youUnimpressed.

1. Fix OpenRunner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenRunner: Restarting the app will resolve most errors.
2. Update the OpenRunner App. Here is how:
   1. On Android goto PlayStore » Search for "OpenRunner" » Open OpenRunner : bike & hike maps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenRunner » click "UPDATE".
3. Clear OpenRunner : bike & hike maps app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenRunner servers.
   1. On Android, goto Settings » Apps » Select "OpenRunner : bike & hike maps" » click Storage » click "Clear Cache".
4. Check OpenRunner app permissions. If any of these permissions required to use your device's features are disenabled, OpenRunner might not work.
5. Uninstall and reinstall OpenRunner. If nothing else has worked, completely uninstall OpenRunner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenRunner not working

2. Fix OpenRunner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenRunner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenRunner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenRunner may not be able to connect to the Internet when running in the background.