Contact Night Owl Pro Customer Service

Why should I report an Issue with Night Owl Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Night Owl SP LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When using the 3G/4G network, the live video feed from your DVR will be considered "downloads" from your phone service provider and it will contribute to any download limit your phone data plan may have.

2. Night Owl Pro allows you to view multiple Night Owl DVR surveillance systems and cameras from anywhere in the world using your Smartphones or Tablets utilizing 3G/4G or Wi-Fi networks.

3. WARNING: This application uses data stream that will connect to your DVR surveillance system.

4. If you exceed your data plan limit, this may result in additional usage charges.

5. Add multiple DVR systems to this application (i. e.

6. It is recommended to contact your phone service provider to know the limits of your data plan before using this video streaming application.

1. I would recommend other options to this.Connection issues all the time! Haven't been able to connect for almost 3 months now and I sent multiple emails for help with absolutely no response from them!! I dont understand why they haven't updated this software! Definitely don't recommend and we will be switching to something that actually works properly.For your information there web servers for this app it was taking out of service going on two years now that's why you can conect any more, they sell there equipment and you can use the software that they allow there dvrs to conect you can't use or cross to a different app what you need to check carefully before you purchase one of this units,my own experience and best is nigh owl conect I'm happy with that fast you can scroll from camer to camera by just taping on the camera or swiping sideDoesn't work.

2. I was thinking maybe the equipment is to old and buy a newer one from them, well no it hasn't been maybe 4-5 years and it works good at the house, with comcast cable wifi modem.. besides that who wants to deal with this kinda service.... All port forwards done and dvr online and identifies as having a connection the the internet.

3. 1 star Is to high of a rating for this App.I dont know whats worse? Customer support that blames everyone else about why the app isn't working, or the numerous trouble confirmation emails after a hour or 2 on the phone explaining they were working fine up until beginning of december, now only local wifi works.

4. I know the numbers so is there a way I can manually input the numbers? I tried rescanning the QR code to reset the numbers and that didn't work neither.Can't connect to my cameras again, app works once in a while but mostly not in the 5 or so years I have had it.

5. It was 1k but they have been around for a long time and not a fly by night companyMy WAN / LAN numbers are missing when I click Device on the Nightowl app and I am unable to view the cameras on the app.

6. Shows loading icon when trying to connect to security system, which has been correctly set up and correctly configured in the app multiple times.

7. If I knew I would have this many problems with night owl I would of bought a different system.Does not work.

8. Night Owl has basically been confirmed as a scam by the Better Business Bureau.Unable to view Cameras from Mobil application anymore.

9. Phone scan good and nothing works for remote viewing.

10. The main reason I chose this system is to be able to check my home periodically through out my day.

11. but these people don't care or would have someone working the phones in tech support that knew what was going on.

1. Fix Night Owl Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Night Owl Pro: Restarting the app will resolve most errors.
2. Update the Night Owl Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Night Owl Pro" » Open Night Owl Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Night Owl Pro » click "UPDATE".
3. Clear Night Owl Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Night Owl Pro servers.
   1. On Android, goto Settings » Apps » Select "Night Owl Pro" » click Storage » click "Clear Cache".
4. Check Night Owl Pro app permissions. If any of these permissions required to use your device's features are disenabled, Night Owl Pro might not work.
5. Uninstall and reinstall Night Owl Pro. If nothing else has worked, completely uninstall Night Owl Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Night Owl Pro not working

2. Fix Night Owl Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Night Owl Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Night Owl Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Night Owl Pro may not be able to connect to the Internet when running in the background.