Contact DIRECTOR Customer Service

Why should I report an Issue with DIRECTOR Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Teletrac Navman US Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DIRECTOR Mobile is our industry-leading GPS fleet management application which provides insight into where your vehicles are, what they are doing and lets you easily and cost effectively communicate with your mobile workforce.

2. Businesses that use Teletrac Navman to manage their vehicles are able to reduce costs, improve productivity and provide outstanding customer service.

3. PLEASE NOTE YOU WILL NEED TO CONTACT TELETRAC NAVMAN SUPPORT TO ENABLE YOUR ACCOUNT FOR ACCESS.

4. Whether you're in the office, on the road or in the field, we provide you with the fleet intelligence you need, 24x7, directly to your smartphone or tablet. • Real Time Location: Find a vehicle or asset anywhere, anytime and view whether it's active, where it is and what speed it's travelling. • Query: Get instant statistics about a particular vehicle’s status. • Messaging: Easily communicate with one or multiple vehicles with easy to use messaging features. • Route-to Functionality: Instantly send a destination address with navigation instructions directly to a driver, providing turn by turn directions. • Replay a Day: View a vehicle's driving history (breadcrumb trail) as plotted on a map. • Maps: Use Google's standard or satellite maps, including Street View option.

1. Keeps logging out every time also when you check to see where a vehicle is and zoom out to see it location better it zooms you back in again also its not great having the vehicle button in the same place as the logout button and I do find the app very slow and some times unresponsiveWas always slow to update on android and now just overnight stopped working.

2. wont workstopped working, tried to reinstall, can't even download it, kicking goalsKeep getting server error screen when logging in.

3. thanksSamsung s10 was working fine, then Login and get the choice of a blank screen or a map of Africa, tried emailing support with no response.had it installed but it stopped working.

4. Perfect for when on call over weekends.Hi. had a problem with the apps it says the app is for older version of android and says check for update but theres no available update.

5. logging back in is of no help.Works well for a bit but needs updating as stops working with newer android phones.

6. blank screen with zero function.

7. uninstalled and tried to install again but.now can't even download.

8. told to uninstall and reinstall.

9. Can't track my vehiclesThe app doesn't work.

10. It wont let me log in from my samsung s10+.

11. hope to hear from you.

1. Fix DIRECTOR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DIRECTOR: Restarting the app will resolve most errors.
2. Update the DIRECTOR App. Here is how:
   1. On Android goto PlayStore » Search for "DIRECTOR" » Open DIRECTOR Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DIRECTOR » click "UPDATE".
3. Clear DIRECTOR Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from DIRECTOR servers.
   1. On Android, goto Settings » Apps » Select "DIRECTOR Mobile" » click Storage » click "Clear Cache".
4. Check DIRECTOR app permissions. If any of these permissions required to use your device's features are disenabled, DIRECTOR might not work.
5. Uninstall and reinstall DIRECTOR. If nothing else has worked, completely uninstall DIRECTOR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DIRECTOR not working

2. Fix DIRECTOR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DIRECTOR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DIRECTOR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DIRECTOR may not be able to connect to the Internet when running in the background.