Contact Mimecast Customer Service

Why should I report an Issue with Mimecast Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mimecast Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app can also be deployed via many EMM solutions giving you access to your Mimecast services, while giving your IT department administrative control to enforce mobile security policies through any EMM platform that supports the AppConfig standards.

2. If you are having trouble connecting to the service, it may be because you have a different password set for your Mimecast Account or that your IT department hasn’t enabled mobile access for you.

3. If your organization is already using Mimecast, encourage them to let you access the service from your mobile device so you can be even more productive.

4. Access to the Mimecast Mobile app and services available through the app are dependent on the Mimecast Services your organization subscribes to.

5. The app will then automatically connect to the Mimecast Cloud giving you instant access to all the features available. Trouble connecting?

6. - You must be subscribed to Mimecast services in order to use this application, your IT administrators will be able to guide you. - Please contact your IT administrators should you encounter any technical issues with the application.

7. The contacts are only ever stored on your device and Mimecast does not have access to them at any point.

8. This app allows you to access Mimecast’s Cloud Services from your Android device.

9. So whether you’re on the road, in a meeting, or just away from your desk, you can be more productive with the Mimecast Mobile App.

10. Unfortunately, we are not able to provide support via reviews. -The app accesses your device contacts so that you can select them when addressing emails.

11. To start using this app, simply download it – it's free, select Add Account, and enter your company email address and password.

1. I need to know when I receive an email, can I set any sort of notification for new email? If not can you guys, the developers, create an update to include a sound and vibration notiffication on new email? Thanks.The app crashes in my new phone realme 2 pro whenever I try to open in.

2. Onyl thing missing is support for notifications when a new message arrives.Mimecast is great, but support system doesn't work for me.

3. And to log a ticket, guess what, you have to be able to LOGIN! I'm stiffed because I can't get help!Uses it to access work emails whilest on annual leave for a week and I thought it was brilliant.

4. If your company doesn't use mimecast as an email gateway for anti-spam or Anti-Malware, don't download it and leave a bad review.

5. I have been using Mimecast for years now, and suddenly my login credentials don't work.

6. FIX THIS as I can not access work email securely outside of my workplace without itAbsolutely useless.

7. Except the minute you minimize the app to get the authenticator code it resets the login process to first run, which effectively requires 2 devices just to log in.

8. Your app should at a basic level should facilitate the same functionality as your websites message tracking and profile groups for permitted & blocked senders.

9. Everybody else in the company can login to Mimecast without issues.

10. Causing all our business phones to display a notification that it is using battery.

11. Please test, address and fix!!This app doesn't do anything, when I attempt to sign in it brings me to a single sign on screen that is blank.

1. Fix Mimecast Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mimecast: Restarting the app will resolve most errors.
2. Update the Mimecast App. Here is how:
   1. On Android goto PlayStore » Search for "Mimecast" » Open Mimecast Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mimecast » click "UPDATE".
3. Clear Mimecast Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Mimecast servers.
   1. On Android, goto Settings » Apps » Select "Mimecast Mobile" » click Storage » click "Clear Cache".
4. Check Mimecast app permissions. If any of these permissions required to use your device's features are disenabled, Mimecast might not work.
5. Uninstall and reinstall Mimecast. If nothing else has worked, completely uninstall Mimecast then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mimecast not working

2. Fix Mimecast Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mimecast be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mimecast not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mimecast may not be able to connect to the Internet when running in the background.