Contact Manitoba Hydro Customer Service

Why should I report an Issue with Manitoba Hydro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the Manitoba Hydro app today and save time!

2. With the app you can manage all your Manitoba Hydro electricity and natural gas accounts anytime and anywhere. • Report outages and receive outage alerts for your home, business or cottage. • View your monthly energy bill and access relevant account information. • Update your account information including your mailing address, account name, phone numbers and email addresses. • View monthly usage and compare it to your previous year’s usage. • Get real-time notifications and reminders about your account and service via email, text, push notification or automated phone call. • Request to start, stop or transfer your service. • Request payment arrangements and sign up for billing plans such as the Equal Payment Plan and the Pre-authorized Payment Plan.

1. The app has potential and would like to see the design and some features to be touched up and fixed.Was Recently approved for a pre-authorized payment plan through email, but the app tells me there is no pre authorized payment plan: tried for weeks to get in contact with any one at mb hydro through the app and email and phone to inform they had the wrong the suite number on file even though I repeatedly gave the correct suite number with absolutely no reply until very recently.

2. Once you've submitted a meter reading, there is no way to go back and view past readings, there's no email confirmation, so there's no way to confirm the reading has been submitted?I thought the app would be a great idea so I downloaded it.

3. Submitting a meter reading is out of order, it first asks you for the reading and then asks you which service but has already chosen the wrong service, so you must start over.

4. Hard to find where to submit my meter reading Meter reading UX is "clever" but doesn't allow you to enter via numbers and doesn't automatically select monthly reading.

5. I have had to send a picture of my meter reading to customer service twice now to rectify the problem.

6. Start at step two first and choose the correct service then go back to step one to enter the reading.

7. The app will not accept a '0' as the leftmost digit, when submiting a meter reading.. For three months now.

8. I've read other reviews complaining of the same error message as well.This app keeps switching my preferred language to french and it is highly annoying.. especially when there was an outage and couldn't read the damn notifications they were sending me.

9. The app needs to be more user friendly.I was really enjoying this app for about 1.5 years, then I got a new phone and transferred the apps, and now I get an unauthorized access message on both the old and the new phones.

10. I disliked it so much I asked to have paper bills again.Functionality is fine for looking at bills, submitting meter readings.

11. Every screen change within the app results in 1-2 min or load time.Have been trying for 7 months to get my address for billing and services to match.

1. Fix Manitoba Hydro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Manitoba Hydro: Restarting the app will resolve most errors.
2. Update the Manitoba Hydro App. Here is how:
   1. On Android goto PlayStore » Search for "Manitoba Hydro" » Open Manitoba Hydro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Manitoba Hydro » click "UPDATE".
3. Clear Manitoba Hydro app cache: Clearing cached data will force your app to retrieve the latest data directly from Manitoba Hydro servers.
   1. On Android, goto Settings » Apps » Select "Manitoba Hydro" » click Storage » click "Clear Cache".
4. Check Manitoba Hydro app permissions. If any of these permissions required to use your device's features are disenabled, Manitoba Hydro might not work.
5. Uninstall and reinstall Manitoba Hydro. If nothing else has worked, completely uninstall Manitoba Hydro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Manitoba Hydro not working

2. Fix Manitoba Hydro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Manitoba Hydro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Manitoba Hydro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Manitoba Hydro may not be able to connect to the Internet when running in the background.