Contact CBT Customer Service

Why should I report an Issue with CBT Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Coastal Bank & Trust to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Second off, no means to sign up on the app, have to do it on the site, so what's the point? Third, last deposit amount to sign up? IF I KNEW THAT, I WOULDN'T NEED THE APP! one of the reasons I want to switch banks.Almost everytime that I try to sign in the app is not working.

2. This app is terrible.Great people, great bank!Old version good.

3. First off, CBT means something completely different.

4. The older one worked more often and was more user friendly.

1. Fix CBT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBT: Restarting the app will resolve most errors.
2. Update the CBT App. Here is how:
   1. On Android goto PlayStore » Search for "CBT" » Open CBT Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBT » click "UPDATE".
3. Clear CBT Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from CBT servers.
   1. On Android, goto Settings » Apps » Select "CBT Mobile" » click Storage » click "Clear Cache".
4. Check CBT app permissions. If any of these permissions required to use your device's features are disenabled, CBT might not work.
5. Uninstall and reinstall CBT. If nothing else has worked, completely uninstall CBT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBT not working

2. Fix CBT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBT may not be able to connect to the Internet when running in the background.