Contact Metro Customer Service

Why should I report an Issue with Metro by T-Mobile Scam Shield?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro by T-Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Metro had to reprovision my phone on their end in order to fix the issue because just uninstalling the app did not work.False advertisment and a sham, soon as you install it and open it up it automatically starts wanting to charge you a 7 day free trial before you do anything.

2. The only issue is over the last month or so I've been having the issues of DOZENS of notifications for the same call which is a little annoying, but still nowhere near as bad as getting the calls themselves.

3. The app never stays on to block calls, so unless I block them thru my phone, it doesn't work.

4. THIS APP out of all others I've tried ACTUALLY WORKS!!! It scans all your received calls and you mark any of them that are spam and after a while the app picks up on which are spam and automatically blocks them.

5. The features For the caller ID when I turn them on state call customer care.On paper even with a basic membership it's a good app to have on Metro, but I cannot recommend it until bugs are worked out.

6. Guess what, if I don't recognize a number, I just don't answer... It ALREADY sends it to voicemail, NO APP NEEDED! This preinstalled app was activated without my knowledge previously and completely blocked calls that I needed to receive.

7. It looks like in app purchases rule, free stuff is seeing all your questionable calls in one place at one time.

8. I don't need this app because the past 2 phones I had has a do not disturb feature that blocks calls that's not in my contact list so why would I need an extra feature.

9. The only reason it's not a 5 star review is it blocks most of the calls it believes to be spam, but some still get through.

10. This one seems useful.Having a phone through MetroPCS I deal with A LOT of scam/sales calls.

11. Block calls completely, send to voicemail or favorite to make sure it gets through.

1. Fix Metro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Metro: Restarting the app will resolve most errors.
2. Update the Metro App. Here is how:
   1. On Android goto PlayStore » Search for "Metro" » Open Metro by T-Mobile Scam Shield » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metro » click "UPDATE".
3. Clear Metro by T-Mobile Scam Shield app cache: Clearing cached data will force your app to retrieve the latest data directly from Metro servers.
   1. On Android, goto Settings » Apps » Select "Metro by T-Mobile Scam Shield" » click Storage » click "Clear Cache".
4. Check Metro app permissions. If any of these permissions required to use your device's features are disenabled, Metro might not work.
5. Uninstall and reinstall Metro. If nothing else has worked, completely uninstall Metro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Metro not working

2. Fix Metro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Metro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Metro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Metro may not be able to connect to the Internet when running in the background.