Contact Virgin Plus My Account Customer Service

Why should I report an Issue with Virgin Plus My Account?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Virgin Mobile Canada. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pay your bill, check your usage, grab a travel pass and so much more. - Check your account balance, view, download, print and pay your bill. - Add and remove add-ons (including Travel Passes for roaming). - Check out your plan details.

2. The My Account app lets you manage your account 24/7 from your phone.

3. Manage your account at virginplus. ca/prepaidlogin.

4. The My Account app is only available to monthly Members. On Prepaid?

5. Good to know: We won't charge you data when you use it on 3G/4G/LTE networks.

6. Learn more about app permissions: virginplus.

7. Find support from anywhere in the app.

8. For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.

1. "Wow I'm paying my phone bill and there's a bunch of confetti" is not the feeling I get when I login and pay my bill.App isn't updating data usage properly (shows data used is only sitting at 43% used) and it's resulted in data being locked unless I want additional data charges in order to get data turned back on.

2. It should be a simple one step process to opt out of promotional emails, and I shouldn't need to open this app, or open a second browser to enter a code that you send in yet another email.They sent me my bill after the due date which affects my credit and it makes me pay more on the later bill.

3. Quick access to my bill, a spot to compare my bills, even a nice little pie chart wheel to keep track of how much data I've used.

4. Would have been 5 stars but google didn't give me a long enough time with the app before rating it, sorry virgin.Easy to view bills, usage, and change some options yourself.

5. A widget to monitor data usage would be really useful - please add it!Change your email subscription preferences options.

6. Also there's no cut off when you max out your data, and if you don't notice the when you max out, you're probably going to be paying a extra 50$ on top of your bill.

7. Then, genuinely couldn't figure out why we weren't all giggly and Virgin Happy - as we canceled and moved carriers.The app crashes since last update.

8. they will finally send a bill on the 22nd saying please pay by the 20th.

9. Sounds like a great way to scam people.Every time I try to log in, it tells me it's locked because I've made too attempts at logging in.

10. They refused to honour their contract price - cost us hundreds of dollars and hours on the phone.

11. Disabled overlay in dev-ops, gave it full permissions as outlined on Google Play app info.

1. Fix Virgin Plus My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virgin Plus My Account: Restarting the app will resolve most errors.
2. Update the Virgin Plus My Account App. Here is how:
   1. On Android goto PlayStore » Search for "Virgin Plus My Account" » Open Virgin Plus My Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virgin Plus My Account » click "UPDATE".
3. Clear Virgin Plus My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Virgin Plus My Account servers.
   1. On Android, goto Settings » Apps » Select "Virgin Plus My Account" » click Storage » click "Clear Cache".
4. Check Virgin Plus My Account app permissions. If any of these permissions required to use your device's features are disenabled, Virgin Plus My Account might not work.
5. Uninstall and reinstall Virgin Plus My Account. If nothing else has worked, completely uninstall Virgin Plus My Account then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virgin Plus My Account not working

2. Fix Virgin Plus My Account Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virgin Plus My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virgin Plus My Account not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virgin Plus My Account may not be able to connect to the Internet when running in the background.