How to Delete Metro Completely

Table of Contents:

1. Delete via Email
2. Delete on iphone
3. Delete on android

Reading time: 47 seconds

1. Delete Metro Account through Email

There are 2 methods to get your data (and account) deleted by Metro by T-Mobile Scam Shield:

1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.


2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

Now you understand what the Law says, Send your Request directly to Metro using the form below:

Alternatively, you can follow these steps below to get Metro to delete your account/data:

1. To delete your Metro account, contact Metro via email and provide the reasons for your request.
2. Mention the law under which you make your request (GDPR or CCPA).
3. Notify Metro of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
4. Send the email to MetroScamShieldSupport@redacted... Login to see email.

2. How to Delete Metro on Iphone

1. On iphone, Goto "Settings "
2. Click on "General" » "Iphone Storage".
3. Select the app, and click "Delete Metro by T-Mobile Scam Shield".

3. Delete Metro on Android phone

1. Go to your Android phone Settings.
2. Click on "Apps & Games".
3. Select "Metro by T-Mobile Scam Shield" and Click "Uninstall".

1. • Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.

2. • Category Manager – Tired of telemarketers? Or survey calls? Scam Shield give you control over what types of calls are allowed to ring your phone.

3. Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.

4. • Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.

5. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.

6. Turning on Scam Block might block calls you want; disable any time.

7. • Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.

8. With Scam Shield, full Caller ID access is automatically included, enable it.

9. • Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.

10. • Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.

11. • Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.

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