Contact MetroNet Go Customer Service

Why should I report an Issue with MetroNet Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro FiberNet, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MetroNet Go – For Business customers of MetroNet HPBX Phone Services only.

2. You will not be able to sign in unless you are a MetroNet HPBX business customer and MetroNet Go is enabled for your account.

3. MetroNet does not offer telephone, voicemail services, or app support to the general public.

4. With MetroNet Go, you can access your HPBX phone services from anywhere.

5. NOTE: Contact your MetroNet Account Rep or Business Support for more information.

6. MetroNet Go also requires 3G/4G or WiFi access.

7. You can control when, how, and where callers will be able to reach you, even if you are on the road or can’t make it into the office.

8. Use of these services may incur additional charges.

9. Use of App is subject to all license terms and conditions.

1. When I open the app again, it reconnects and can call out fine and stays connected, but within 30 seconds of inactivity on my phone, it disconnects again.The call function won't work on my Pixel 3 on Google Fi's network.

2. If you've got the 'media' volume up all the way for your bluetooth connection and it rings in while you play music, you go deaf as you try to scramble to turn down the volume.Does not work well with my Android.

3. It would be better if the ringer portion used the ringer volume and the actual call use the call volume.

4. Generally a useful app except for the fact that it uses the 'media' volume control.

5. Constantly reports an error and disconnects and tells me I have a service issue.

6. I also have metronet internet service, which I have no complaints about, so problem seems to be with app itself.

1. Fix MetroNet Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MetroNet Go: Restarting the app will resolve most errors.
2. Update the MetroNet Go App. Here is how:
   1. On Android goto PlayStore » Search for "MetroNet Go" » Open MetroNet Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetroNet Go » click "UPDATE".
3. Clear MetroNet Go app cache: Clearing cached data will force your app to retrieve the latest data directly from MetroNet Go servers.
   1. On Android, goto Settings » Apps » Select "MetroNet Go" » click Storage » click "Clear Cache".
4. Check MetroNet Go app permissions. If any of these permissions required to use your device's features are disenabled, MetroNet Go might not work.
5. Uninstall and reinstall MetroNet Go. If nothing else has worked, completely uninstall MetroNet Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MetroNet Go not working

2. Fix MetroNet Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MetroNet Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MetroNet Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MetroNet Go may not be able to connect to the Internet when running in the background.