Contact MyCar Customer Service

Why should I report an Issue with MyCar Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Maximus Auto Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When you purchase a vehicle protection product with your new car or truck from one of the participating program dealerships, you can use MyCar Mobile to manage various features related to your vehicle and the protection products you purchased from your dealer.

2. With MyCar Mobile, it's easier than ever to manage your vehicle protection contracts and claims.

3. Contact your dealer to see if they are a participating partner, some of your vehicle’s protection programs may already be compatible with MyCar. - View the status of all of your vehicle protection contracts. - Receive instant notification when your claim has been updated. - Converse with your claim representative through the in-app chat program. - Add additional comments and photos to any open claim if necessary. - Contact Roadside Assistance.

1. I can't even create an account! Each time I try to put in my email address and password, the app closes! And this is the app I'm supposed to use for the extras I PAID for when I bought my car?? GARBAGE is what this is!! Not happy....Non-functioning. Just got a car last week.

2. Pretty garbage experience for how much I paid for additional coverages for my vehicle.App is very user friendly and easy to use just follow directions.

3. I'm trying to reset my password, but the app just displays an "invalid request" error message when I use the reset password button.

4. Hopefully you don't buy a service contact from Maxis Auto Group.Cannot log in or reset password on S22.

5. Can't register because say I already have an account, and it won't let me reset a password.

6. Seems to work fine on iPad Pro, but that is useless trying to make a claim out on the road.Need to get in touch with these people.

7. my experience may be a little unfair to maximus, because I was sold this warranty through the Chevrolet dealership where I bought my car.

8. so really, shame on that dealer.Poor user experience.

9. On one phone, can't create an account, and on another, just completely crashes when I try to create one.

10. UI is just froze and "UI not responding do you want to close or wait" message pop up; however it's so messed up that I couldn't even click the close app link.

11. It would be nice if my dealer had told me about this so I'm not sure if they are up to speed on app.

1. Fix MyCar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyCar: Restarting the app will resolve most errors.
2. Update the MyCar App. Here is how:
   1. On Android goto PlayStore » Search for "MyCar" » Open MyCar Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCar » click "UPDATE".
3. Clear MyCar Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCar servers.
   1. On Android, goto Settings » Apps » Select "MyCar Mobile" » click Storage » click "Clear Cache".
4. Check MyCar app permissions. If any of these permissions required to use your device's features are disenabled, MyCar might not work.
5. Uninstall and reinstall MyCar. If nothing else has worked, completely uninstall MyCar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyCar not working

2. Fix MyCar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyCar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyCar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyCar may not be able to connect to the Internet when running in the background.