Contact mail.com Customer Service

Why should I report an Issue with mail.com: Mail app & Cloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 1&1 Mail & Media Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've been using various email apps to send emails for years.

2. It saves a few clicks and the mail client itself managed to make keeping an email that wasn't security locked to the gills possible.

3. I've learned that this email service has been blocked by some as being a distributor of spam.

4. I don't want a ding, pop-up, bubble, or anything else every time I receive a new email.

5. Yesterday I sent an email and while I received an email from the server of the addressee, no copy or record of the sent email was retained by the app.

6. What you don't get is the ability to use IMAP or email forwarding with other email services, or applications like Thunderbird.

7. Within the last year the persistence of ads started becoming annoying, but recently it has become unbearable! I'm ready to uninstall it unless the developers read this and notch the ad placement back a couple of notches.

8. It remembers the account assigned to it, but the higher functionality of the mail client isn't UI friendly on the mobile version (which is what I can afford).

9. The ads are seldom but very annoying when they do come up, and I've noticed the server doesn't always play nice with other servers.

10. The cloud storage is kind of a pain; a setting where it only uploads things you specifically tell it to would have been nice.

11. Every other listing was literally an ad!! Booo!It's important to know what you're getting with the free version: choice of clever domain names, filters, folders, etc.

1. Fix mail.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mail.com: Restarting the app will resolve most errors.
2. Update the mail.com App. Here is how:
   1. On Android goto PlayStore » Search for "mail.com" » Open mail.com: Mail app & Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mail.com » click "UPDATE".
3. Clear mail.com: Mail app & Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from mail.com servers.
   1. On Android, goto Settings » Apps » Select "mail.com: Mail app & Cloud" » click Storage » click "Clear Cache".
4. Check mail.com app permissions. If any of these permissions required to use your device's features are disenabled, mail.com might not work.
5. Uninstall and reinstall mail.com. If nothing else has worked, completely uninstall mail.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mail.com not working

2. Fix mail.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mail.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mail.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mail.com may not be able to connect to the Internet when running in the background.