Contact UC-One Communicator Customer Service

Why should I report an Issue with UC-One Communicator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BroadSoft, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If this is happening to you and all your phone settings are correctly set, turn off your power saving mode and this should fix the issue.. Took a long time to figure out this simple fix and hope it helps someone else with same issue.if incoming calls are picked up on another phone/device mine keeps ringing and ringing.

2. Its ridiculous that we're being charged a monthly fee for something that isn't dependable and hasn't been updated in 9 months.I have Samsung Galaxy S10+ and I couldent receive calls when I was in lock screen.

3. It worked when I have app open and it will make calls and receive them, but when I put phone in lock screen it did not work.

4. As an office manager working from home this is a major problem!I installed it and connected fine at first, then the next day I keep getting an error message saying failed login: wrong username and or password.

5. Complete waste of time.Useless app, the connection regularly drops out so I am unable to receive most calls.

6. This app crashes constantly and does not alert when phone calls come in.

7. Completely pointless.One big issue you cannot make a voice call up to 5 mins on WiFi or your Mobile Data connectionVery average app.

8. And i put in the correct information.App is constantly pushing itself offline without notice so you miss a lot of calls.

9. Everyone else at my office just forwards the calls to their cellphone instead because they gave up on the app.

10. Changed phones and operating systems and it still doesn't work.

11. other than that i agree with every other 1 star review and have experienced all of their woes.

1. Fix UC-One Communicator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UC-One Communicator: Restarting the app will resolve most errors.
2. Update the UC-One Communicator App. Here is how:
   1. On Android goto PlayStore » Search for "UC-One Communicator" » Open UC-One Communicator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UC-One Communicator » click "UPDATE".
3. Clear UC-One Communicator app cache: Clearing cached data will force your app to retrieve the latest data directly from UC-One Communicator servers.
   1. On Android, goto Settings » Apps » Select "UC-One Communicator" » click Storage » click "Clear Cache".
4. Check UC-One Communicator app permissions. If any of these permissions required to use your device's features are disenabled, UC-One Communicator might not work.
5. Uninstall and reinstall UC-One Communicator. If nothing else has worked, completely uninstall UC-One Communicator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UC-One Communicator not working

2. Fix UC-One Communicator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UC-One Communicator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UC-One Communicator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UC-One Communicator may not be able to connect to the Internet when running in the background.