Contact Proton Mail Customer Service

Why should I report an Issue with Proton Mail: Encrypted Email?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Proton Technologies AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Used by millions worldwide, our all-new email app protects your communications and has everything you need to easily manage your inbox. “Proton Mail offers encrypted email, which makes it virtually impossible for anyone to read it except the sender and the recipient. • Create a @proton. me or @protonmail. • Proton Mail is free — We believe everyone deserves privacy.

2. Messages are stored on Proton Mail servers using end-to-end encryption at all times and are transmitted securely between Proton servers and user devices.

3. Upgrade to a paid plan to get more done and support our mission. • Easy to use — Our all-new app has been redesigned to make it easier to read, organize, and write your emails. • Your inbox is yours — We don’t spy on your communications to show you targeted ads. Your inbox, your rules. • Rigorous encryption — Your inbox is secured on all your devices.

4. Proton Mail's zero access architecture means that your data is encrypted in a way that makes it inaccessible to us.

5. Proton Mail's open-source software has been thoroughly vetted by security experts from around the world to ensure the highest levels of protection.

6. Proton is privacy, guaranteed by end-to-end and zero-access encryption. • Unmatched protection — We offer strong phishing, spam, and spying/tracking protection.

7. Proton Mail is encrypted email from Switzerland.

8. Data is encrypted on the client side using an encryption key that Proton does not have access to.

9. Proton Mail only uses secure implementations of AES, RSA, along with OpenPGP, while all of the cryptographic libraries used are open source.

10. This means we don't have the technical ability to decrypt your messages.

11. No one can read your emails but you.

1. Share a browser link, hit send, app window disappears and the email get stuck in the drafts folder and won't send, and can't be opened, and the stupid spinning circle goes on forever never sending, stuck in the drafts folder for eternity.

2. It's always grey which is kinda bland and sucky, but more practically it doesn't distinguish itself very well from other notifications (compared to, say, Gmail using red for its icons), nor does it fit very well with the general design language/theming of Proton as a whole.After the latest update, the app lags now.

3. Only complaint is some advanced functions I'm used to having that aren't available (yet?), like priority\custom inbox so I don't get notified for every single mail (can be mitigated with filters, but I think this is a lost cause on a service that doesn't scan and profile all your data).

4. I'm all for privacy, but I'm done with this app.Good, private but horrendously slow The spam filter is similar to google's, so you have to check your spam constantly for things that you actually want to receive.

5. It seems like they're still in active development, so I'm looking forward to new features.It needs to have the option to undo a delete, since sometimes it thinks you've swiped (delete) instead of tapped (open).

6. I only have free accounts so I can only log into one account at a time and whenever I log into a different account and reopen the app, the theme goes back to the default theme (light) so I have to change the theme back to the dark theme everytime.

7. This is beyond frustrating because sometimes, while scrolling on my phone, it registers it as a swipe-right and it deletes the email!I don't need anything too fancy in an email app, so this is largely sufficient for me.

8. It's also hard to mass delete emails on the app because you have to click on every email you want to delete, it's much easier to do it on a computer.

9. As long as the person has a pass code on their phone in order to use thier phone, I would not think this would be a security risk?Major Flaw! I now hate this app with all my heart and soul.

10. Once the search is fixed and spam is truly under my control, it'll be 5 stars.I was in the middle of composing an email.

11. I suspect poor coding, possibly battery saver on my phone, however Gmail doesn't have this problem.

1. Fix Proton Mail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Proton Mail: Restarting the app will resolve most errors.
2. Update the Proton Mail App. Here is how:
   1. On Android goto PlayStore » Search for "Proton Mail" » Open Proton Mail: Encrypted Email » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Proton Mail » click "UPDATE".
3. Clear Proton Mail: Encrypted Email app cache: Clearing cached data will force your app to retrieve the latest data directly from Proton Mail servers.
   1. On Android, goto Settings » Apps » Select "Proton Mail: Encrypted Email" » click Storage » click "Clear Cache".
4. Check Proton Mail app permissions. If any of these permissions required to use your device's features are disenabled, Proton Mail might not work.
5. Uninstall and reinstall Proton Mail. If nothing else has worked, completely uninstall Proton Mail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Proton Mail not working

2. Fix Proton Mail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Proton Mail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Proton Mail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Proton Mail may not be able to connect to the Internet when running in the background.