Contact MOVE Customer Service

Why should I report an Issue with MOVE by Love Sweat Fitness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Love Sweat Fitness to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I can get the videos to play for 10 seconds but then they stop and the app crashes.

2. It's stuck on the same workout week even though I clear them.

3. If you buy the yearly subscription I think it is worth the money because a gym membership usually costs $20+ a month...$8.25 is less than a Netflix subscription.

4. There are a lot of choices, but not so many that it makes it overwhelming to decide what workout you should be doing.

5. None of the videos in the video library will actually play.

6. So frustrating.Have tried to load this app for over a week.

7. If I do an exercise from a different program, I would lose my sweat streak! That's a bummer.

8. I used to love and live by this app but ever since it changed to "Move" from "LSF" I've had nothing but problems.

9. I try to jump to the following week, however it just jumps back to the previous week.

10. You are not under the pressure to follow a video so you can really take your time to do the moves correctly.

11. Guess I'll cancel the subscription to the supplements too.

1. Fix MOVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOVE: Restarting the app will resolve most errors.
2. Update the MOVE App. Here is how:
   1. On Android goto PlayStore » Search for "MOVE" » Open MOVE by Love Sweat Fitness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOVE » click "UPDATE".
3. Clear MOVE by Love Sweat Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from MOVE servers.
   1. On Android, goto Settings » Apps » Select "MOVE by Love Sweat Fitness" » click Storage » click "Clear Cache".
4. Check MOVE app permissions. If any of these permissions required to use your device's features are disenabled, MOVE might not work.
5. Uninstall and reinstall MOVE. If nothing else has worked, completely uninstall MOVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOVE not working

2. Fix MOVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOVE may not be able to connect to the Internet when running in the background.