Contact MoveSpring Customer Service

Why should I report an Issue with MoveSpring?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stridekick to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We connect with the following devices: Fitbit, Apple Watch, Garmin, Wear OS by Google, Withings, Misfit, iPhone 5S+, Android phones, Apple Health, Google Fit, Polar, and Xiaomi.

2. Our simple admin center makes it easy to manage users, create challenges, and run reports.

3. MoveSpring is a step and activity challenge platform for companies and organizations.

4. Connect a wearable device and compete in step challenges as a group.

5. We offer a variety of challenge modes that offer individual, team and group-based competition.

6. Keeping participants engaged is easy with customizable content, chat, and friends.

7. Option to let your users run their own challenges!

8. Let participants use their own fitness trackers.

9. Note: In order to sign-up, your organization must purchase a subscription or one-time challenge. View more at movespring. com.

1. Customer service recommends you download a whole new app to make it work or manually enter your info.... if your company is hosting health challenges have them use a better established and integrated app.So buggy.

2. Fun app to use for a work challenge!It doesn't want to work with samsung products (watch or phone) placed all setting accordingly still doesn't take to syncing.

3. I was told that Samsung is not easy to work with, but a work around was found using to additional apps - one was free, one had a single pay requirement that was under $5.

4. While it's not perfect, it's better than manually entering information every night.Our group of 20 here in Florida got together for a competition for the month of February to improve our activity and health.

5. Also when app updates you have force close the app... Even though the app says "stand by by while we update.".So, with the help of a nice person named Aubrey with MoveSpring, my apps now, mostly, sync.

6. I am running this app on my Samsung Note 10 and it works perfectly with my Fitbit and corresponding app to keep things moving! 5 stars and 2 thumbs up!Horrible integration with Samsung.

7. I really love this app! Easy-to-navigate interface and messaging capabilities with friends and co-workers all working on getting fit! The customer service is top-notch, as I reached out to them with a question which was immediately answered.

8. Signing on, getting started and synching to track was quick + easy with multiple device options.

9. So we are already planning our next event this time instead of an individual competition, we will set up by neighborhood teams.It's a good app when it works.

10. Data is inputed manually due to inconsistency or compatibility in software.The troubleshooting is not much help.

11. If we didn't have to use this for a work challenge, I would've said goodbye after the 2nd reinstall.

1. Fix MoveSpring Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MoveSpring: Restarting the app will resolve most errors.
2. Update the MoveSpring App. Here is how:
   1. On Android goto PlayStore » Search for "MoveSpring" » Open MoveSpring » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MoveSpring » click "UPDATE".
3. Clear MoveSpring app cache: Clearing cached data will force your app to retrieve the latest data directly from MoveSpring servers.
   1. On Android, goto Settings » Apps » Select "MoveSpring" » click Storage » click "Clear Cache".
4. Check MoveSpring app permissions. If any of these permissions required to use your device's features are disenabled, MoveSpring might not work.
5. Uninstall and reinstall MoveSpring. If nothing else has worked, completely uninstall MoveSpring then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MoveSpring not working

2. Fix MoveSpring Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MoveSpring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MoveSpring not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MoveSpring may not be able to connect to the Internet when running in the background.