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- Our AI is availaibe 24/7, to help you solve any pressing challenges.
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- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. I have tried installing the app on multiple devices with the same issues every time.The re-design of the app is great! Could we please get the time or duration of the file or pattern in a larger font? It's way to hard to read while being...busy ๐ Also I miss the ability to filter only vibration with contraction, or vibration with rotation.
2. I reached out to support, did the full troubleshooting with them, even took a video because they weren't convinced I was doing it right.... now they're claiming it's a bug with the app, but no ETA, while I sit here with a $200 product that's unusable half the time *since day 1 that it arrived in the mail*.The application is wildly invasive, and unstable in it's current state.
3. Also spotify disabled the ability to access their content on third party apps so that feature doesn't actually work.Bought a Diamo, and it has had bluetooth connectivity issues since day 1, but the firmware won't update.
4. Or I just can't find where it is now... Why does it stop 'playback' when sliding up to load more patterns? This is annoying if you want to take some time to find the next one to try.everything seems to work pretty well.
5. The media controller service will not stop if you're listening to music at all, regardless of whether you're actually using the application.The App is phenomenal, when you can get your toy(s) to stay connected.
6. When using the chat function of the share play, you're unable to type and see the just recent message, as it doesn't actually properly scale and represent the comment.
7. Some days, it works great, other days are just a crappy experience; between making sure the toy is connected in the first place, and stays connected during use.
8. Meaning a pop-up for the button you press that says what "Discover" means...I haven't used my Lush 3 toy in awhile but I recently bought the Ferri and decided to connect to the app.
9. Hopefully a software update can fix thisI love how great this toy is I just wish that it would not constantly disconnect from the app.
10. Many different times I have lost bluetooth connectivity in the middle of using it for its intended purposes, which is beyond frustrating.
11. Whats worse is when that happens I have to turn it on and off again, remove the device from the app and re add it just to get it working again.
Steps to Troubleshoot & Fix Lovense Remote Issues
1. Fix Lovense Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Lovense Remote: Restarting the app will resolve most errors.
- Update the Lovense Remote App. Here is how:
- On Android goto PlayStore » Search for "Lovense Remote" » Open Lovense Remote » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Lovense Remote » click "UPDATE".
- Clear Lovense Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Lovense Remote servers.
- On Android, goto Settings » Apps » Select "Lovense Remote" » click Storage » click "Clear Cache".
- Check Lovense Remote app permissions. If any of these permissions required to use your device's features are disenabled, Lovense Remote might not work.
- Uninstall and reinstall Lovense Remote. If nothing else has worked, completely uninstall Lovense Remote then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Lovense Remote not working
2. Fix Lovense Remote Server issues & Internet Connection
- Check network connection: An unstable Internet will make Lovense Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Lovense Remote not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Lovense Remote may not be able to connect to the Internet when running in the background.
Reported Issues
I canโt remember password to account or the email I set up. I would like to create a new account
Please, delete my account. I don't use it any more.
I do not have access to the email the lush 2 was registered under any longer. How do I reset or register again?
Hello, whenever Iโve used my toy my ex controlled it through his phone. Iโve just downloaded the apps myself so I can use now Iโve binned him off - The Lovense Connect app does say that itโs connected to my lush 3 device however when Iโm on the lovense remote app it canโt seem to find my toy to connect. Tried it s bunch of times but still not having any luck. How can I make it work x
Hi I've been trying to use the from a distance button but it keep saying there is a server issue. How do I correct this please
I request for my account to be deleted under the GDPR.
I am being cyber stalled
Please remove drfeelgood60 user name, i am divorced
Please delete my account. Thank you
I'm planning on using a different email and username.
I'm trying to login to my lovense account but I keep getting " Service error. Please try again (L#-1200) [A007]-4"
I need to claim my warranty for my toy that has never charged fully and now won't charge at all or turn on. This was very expensive and I want it replaced asap.
Delete my account: no longer use it
I constantly have connection issue when using my lush. It keeps disconnecting whilst signal bars showing full & i had really close distance to the controller. Pls fix this issue as it's found annoying already! it is just 1month use from the purchase!!
I canโt log in on the app or even get the website up! Had it delivered today
The lovense remote app is saying that it can not pair to my lush vibrator. It is saying it does not exists in your system and to contact customer service.
I cannot log in to my account
I cannot log into maxine1313, so I amend password, but once done cannot log in as fault code 5007. I try new emaaccount, same issue.
Please fully delete my account associated to the e-mail andyderking1@redacted / username KirmetTheFrog Thank you
Please delete my data
My boyfriend and I recently got the Lush 3 and we loved it until it began to disconnect. It is disconnecting faster than we can even get it started. I was reading other peoples tips but it seems that others are having the same problem with no solution. Please let me know how we can fix this. Its very upsetting since we only got to use it one time before we had these connection issues.
My friend has a sevise error and can't log in on the app have tryed most things and don't know what to do now
I canโt login for days now, keeps coming up saying service error A007 and ruining my long distance relationship and not letting us have fun?
