Contact M2 Customer Service

Why should I report an Issue with M2 Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Visma Enterprise Oy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Even there they've made effort to create a crappy experience by writing their own camera that doesn't allow focusing or zooming (instead of using the standard camera app).

2. I'm just stuck at the login pageAbysmal user experienceCannot log in with aalto credentialsKaatuilee kesken käytön ja jää jumiin.Fake faltu 😈😈Can't upload anything without the app crashing.

3. Stick to the desktop version if you can.Always chooses the wide angle camera, which can't focus on the QR code.Totally deplorable software and unsable.

4. I'm lucky I don't have to look at the blurry receipts taken by the app.A terrible, non-functioning app.

5. Needs a full rewrite to be even remotely usable.

6. Barely usable for uploading receipts.

7. The issue makes the app pretty much useless.

8. Can't recommed.I'm lived in but I literally can't see our do anything.

1. Fix M2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart M2: Restarting the app will resolve most errors.
2. Update the M2 App. Here is how:
   1. On Android goto PlayStore » Search for "M2" » Open M2 Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for M2 » click "UPDATE".
3. Clear M2 Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from M2 servers.
   1. On Android, goto Settings » Apps » Select "M2 Mobile" » click Storage » click "Clear Cache".
4. Check M2 app permissions. If any of these permissions required to use your device's features are disenabled, M2 might not work.
5. Uninstall and reinstall M2. If nothing else has worked, completely uninstall M2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing M2 not working

2. Fix M2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make M2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to M2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, M2 may not be able to connect to the Internet when running in the background.