Contact Kraken Pro Customer Service

Why should I report an Issue with Kraken Pro: Invest in Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Payward, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Kraken Pro delivers all the security & features you love about the exchange, in a sleek mobile-first design for advanced crypto trading and funding on-the-go. Not investment advice.

2. Crypto trading involves risk of loss.

3. Cryptocurrency services are provided to US and US territory customers by Payward Ventures Inc. (“PVI”) dba Kraken. NMLS ID 1843762, 106 E.

1. I can't even count how much money I've lost because you can't put in both a stop loss and a take profit order with another order, so you have to put your 2nd order in with the first, and then after the first is filled you can put in the 3rd...except more often than not, the market moved too much because the app bugs out and I miss my window!A few differences between this and the website make for a slight adjustment.

2. Also some of the function buttons in order placement don't work when you're trying to place a leveraged bid; it doesn't automatically fill in when the 75% button is placed.

3. However the dialpad where I type the limit price is very slow and I have the impression it does it even keep the digits in order as of they were put on asynchronous.

4. To be able to set buy and sell limit orders has been amazing and the charts for real time pricing sets it apart for me.As far as Kraken itself goes I'm really enjoying it and it's become my main exchange.

5. Doesn't show key data for entering orders, but, when switching screen to find the info, it clears everything previously entered, so have to start over.

6. The idea to get graph balance and open orders in one page is very good.

7. It's more infuriating than helpful, but, it's theLove the idea of having the ability to control the API of the app, in order to maintain security.

8. The delay time is significant, especially when trying to enter an order, or while trying to do something quickly.

9. It also shows you the current distance from entry and distance from stop and take profit orders.

10. It's great for keeping an eye on your balance, orders, and open positions.

11. Doesn't always keep up like orders list does.

1. Fix Kraken Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kraken Pro: Restarting the app will resolve most errors.
2. Update the Kraken Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Kraken Pro" » Open Kraken Pro: Invest in Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kraken Pro » click "UPDATE".
3. Clear Kraken Pro: Invest in Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Kraken Pro servers.
   1. On Android, goto Settings » Apps » Select "Kraken Pro: Invest in Crypto" » click Storage » click "Clear Cache".
4. Check Kraken Pro app permissions. If any of these permissions required to use your device's features are disenabled, Kraken Pro might not work.
5. Uninstall and reinstall Kraken Pro. If nothing else has worked, completely uninstall Kraken Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kraken Pro not working

2. Fix Kraken Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kraken Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kraken Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kraken Pro may not be able to connect to the Internet when running in the background.