Contact Kofax Customer Service

Why should I report an Issue with Kofax Mobile Capture?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kofax, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Kofax Mobile Capture™, users can capture documents, photos, business cards, gift cards and data directly on their Android smartphones or tablets and deliver the information to core business systems, or processes.

2. These are additional to any enterprise processes you would make available to your users where Kofax Mobile Capture™ would automate and accelerate the submission of content and data to process engines, content repositories, workflows, or archives.

3. For demonstration and evaluation purposes, Kofax provides four example processes out of the box with Kofax Mobile Capture™: Business Cards, Documents, Receipts, and Gift Card Balance.

4. Leveraging Kofax patented VRS® image perfection technology directly on the device, documents and content are captured completely and file sizes are optimized reducing transfer times and data plan costs.

5. Capturing this information at the Point of Origination™ and delivering it to enterprise applications accelerates processes and reduces costs for better customer service.

6. These new capabilities extend the investment in existing capture processes directly to the Android devices.

7. First Mile™ of real time, information intensive customer interactions.

8. Kofax Mobile Capture requires additional licensing for Kofax Capture.

1. It automatically clicks the photo once it sees the whole image.Collage, covert to pdf, reordering images, batch mode, auto crop, resizing of image options are missingDifficult to figure out.

2. I finally gave up and sent it via email/ fax.Does the glare configuration option is locked for this demo version when we choose server KTA?Simple and good enough.Good alternative to cam scannerThe Pocket Scanner! Loved the new version.

3. *chefskiss* perfectYou just need to enter your personal email address and the document will be sent on this email address.

4. Some features:- You just need to enter your personal email address and the document will be sent on this email address.

5. It automatically makes the document straight if there is a problem while scanning.The features are not intuitive, Does not have option to rename the captured doc, or may be i could not find it.

6. Features include auto cropping or manual edits, black and white or color capture, and the ability to rearrange the pages before you send.

7. I am able to login with unverified email id and more over able to view the documents captured with other email id also, not secure.

8. No log in needed, you provide an email so it has somewhere to send your document.

9. None of the above are bugs but basic features I would have expected to be there.Simple app that workes exactly as intended without a bunch of bloat.

10. It automatically clicks the photo once it sees the whole image.

11. You can click on Batch mode and turn it on to capture multiple pages.

1. Fix Kofax Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kofax: Restarting the app will resolve most errors.
2. Update the Kofax App. Here is how:
   1. On Android goto PlayStore » Search for "Kofax" » Open Kofax Mobile Capture » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kofax » click "UPDATE".
3. Clear Kofax Mobile Capture app cache: Clearing cached data will force your app to retrieve the latest data directly from Kofax servers.
   1. On Android, goto Settings » Apps » Select "Kofax Mobile Capture" » click Storage » click "Clear Cache".
4. Check Kofax app permissions. If any of these permissions required to use your device's features are disenabled, Kofax might not work.
5. Uninstall and reinstall Kofax. If nothing else has worked, completely uninstall Kofax then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kofax not working

2. Fix Kofax Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kofax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kofax not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kofax may not be able to connect to the Internet when running in the background.