Contact Metals Exchange Customer Service

Why should I report an Issue with Metals Exchange?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kobi & Irit Sadoun to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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1. Fix Metals Exchange Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Metals Exchange: Restarting the app will resolve most errors.
2. Update the Metals Exchange App. Here is how:
   1. On Android goto PlayStore » Search for "Metals Exchange" » Open Metals Exchange » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metals Exchange » click "UPDATE".
3. Clear Metals Exchange app cache: Clearing cached data will force your app to retrieve the latest data directly from Metals Exchange servers.
   1. On Android, goto Settings » Apps » Select "Metals Exchange" » click Storage » click "Clear Cache".
4. Check Metals Exchange app permissions. If any of these permissions required to use your device's features are disenabled, Metals Exchange might not work.
5. Uninstall and reinstall Metals Exchange. If nothing else has worked, completely uninstall Metals Exchange then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Metals Exchange not working

2. Fix Metals Exchange Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Metals Exchange be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Metals Exchange not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Metals Exchange may not be able to connect to the Internet when running in the background.