Contact Broker xChief Customer Service

Why should I report an Issue with Broker xChief - Trading?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ForexChief Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Each case is considered individually, however, the company, acting in accordance with the general rule, does not shift responsibility to its technology providers or liquidity providers, and acts as the entity solely liable to the client. xChief keeps client funds and its own funds in separate bank accounts.

2. Moreover, to support unconditional solvency, xChief does not transfer client funds to liquidity provider accounts, but instead uses its own funds to carry out counterparty margin requirements, when placing client orders into the market.

3. Broker xChief - Trading & Investment App – invest and manage your accounts wherever you are. xChief is one of few companies that gives their clients guarantees regarding the safety of funds in case of technical faults with trading servers.

4. Under no circumstances can the company use client funds, kept in special bank accounts, for its operating activities.

5. Services are provided by the company xChief Ltd (Reg. number HY00923433) is licensed by the Mwali International Services Authority as International Brokerage and Clearing House pursuant to International Companies Act 2006.

6. In this regard, it does not matter whether that is a failure in the communication channels of the data center where the trading server is located or technical problems on the counterparty's side, or any other problems.

7. In order to carry out transactions with currency contracts, metals, stock trading, the Company's customers are offered the most popular platform in the area of forex trading - MetaTrader 4 / 5.

8. This is not only a requirement set by financial regulators but is also an integral tool to protect investors from broker insolvency.

9. In addition, the line of account types has "cent" accounts, where the balance size can be used not only for reduction of investment risks, but also for testing trading conditions, in general.

1. The support team can't even reply to my email.Great app, everything seems to be working fast and fine,i was verified the second day instead of the third...There's room for improvement buh it's still cool as it is... The web interface is so much cooler.Although this is my first experience with the ForexChief broker, it is very easy to register and use the application.

2. I encourage retail traders to try out this easy to use app from forexchief.Excellent app, though needs to include all the left parts which demand web services.

3. I know there are number of trading apps out there however this one... FOREX CHIEF, is indeed the chief of Forex, had an error initially and it was fixed very speedily.

4. Thank youThe app is good overall but I want more options and sometimes there's a bug when logging in but other than that I have no issuesUseless app.

5. I was wrong and now I love itVery simple to use and quite effective in uploading data.

6. My first impression of them have been changed, and I am not proud to say.

7. After creating and verifying my account they denied me to access it.

8. Awesome!Got verified in less than 24hrs.

9. Lovely experience.

10. No ads interference.

11. Fastest ever.

1. Fix Broker xChief Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Broker xChief: Restarting the app will resolve most errors.
2. Update the Broker xChief App. Here is how:
   1. On Android goto PlayStore » Search for "Broker xChief" » Open Broker xChief - Trading » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Broker xChief » click "UPDATE".
3. Clear Broker xChief - Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from Broker xChief servers.
   1. On Android, goto Settings » Apps » Select "Broker xChief - Trading" » click Storage » click "Clear Cache".
4. Check Broker xChief app permissions. If any of these permissions required to use your device's features are disenabled, Broker xChief might not work.
5. Uninstall and reinstall Broker xChief. If nothing else has worked, completely uninstall Broker xChief then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Broker xChief not working

2. Fix Broker xChief Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Broker xChief be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Broker xChief not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Broker xChief may not be able to connect to the Internet when running in the background.