Contact Hope Customer Service

Why should I report an Issue with Hope Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Malauzai Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To start, download the free App, register, and start enjoying the convenience of having a branch in the palm of your hand. ·       See account balances and transaction history. ·       Sign up for eStatements and view your statements electronically. ·       Transfer money to and from other accounts you have under your member number. ·       Schedule a one-time transfer or recurring transfers. ·       Confirm scheduled transfers were made. ·        Transfer funds to other banking accounts. ·        Take a photo of your check to deposit it right from your mobile device. ·       Create budgets, track spending, and create financial goals. ·       Import your accounts from many other financial institutions. ·       Get directions from your current location.

2. You can check account balances, review transactions, transfer funds, pay bills, make deposits, get directions to a branch and more.

3. Access your Hope Credit Union personal accounts right from your mobile device.

4. With the Hope Mobile Banking App, it’s easy to do your banking, 24/7, no matter where you are.

5. Some features are available for eligible members and accounts only.

6. There is no charge from Hope to use this App but message and data rates may apply.   Some charges include those from your communications service provider.

1. After you pay a bill with account or card it doesn't show what bill you have paid or pending until the whole transaction is complete but you will see money decrease from account which shows available balance.the application has some corks.

2. I would say all in all the application is a good application but the financial institution it's not good enough for the applicationThe app has some kind of gliche, because it keeps tranfering money from my checking account to my savings account every night.

3. Luckily, exiting the window and trying again a second time usually works.Overall the app is very easy to use! I have easy access to it! It simplified so that anyone can understand the features, and how to use it! However, at times, it appears that when I use my debit card to make purchases that the money is not deducted from the balance shown in the app right away.

4. The app is easy to use & don't crash as much as most bank apps does.the new upgrade is keeping me from seeing my entire data in portrait and landscape format..I didn't start having this problem until the last upgrade occurred..This app is very helpful & easy to use! Thanks.

5. Now I have go to the app every day just to put the money back into my cheaking account.I enjoy the convenience of being able to do a transaction without going into the bank.

6. It just shows your account balance you can transfer money back and forth.

7. all in all user interfaces pretty good user-friendly.the only problem you would truly have if you deposit a check it will takes 10 days to clear.

8. I think it doesn't post or make the deductions for 1-3 business days and this creates a problem with overdrafts.Not a very good app.

9. Definitely saves a trip to the bank! The app is buggy sometimes, with a window popping up occasionally that says that "an error occurred".

10. That left my checking account empty twice.

11. They both need to be overhauled or find new IT people that know what their doing.Love the cummunity of this banking service.

1. Fix Hope Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hope: Restarting the app will resolve most errors.
2. Update the Hope App. Here is how:
   1. On Android goto PlayStore » Search for "Hope" » Open Hope Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hope » click "UPDATE".
3. Clear Hope Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Hope servers.
   1. On Android, goto Settings » Apps » Select "Hope Mobile" » click Storage » click "Clear Cache".
4. Check Hope app permissions. If any of these permissions required to use your device's features are disenabled, Hope might not work.
5. Uninstall and reinstall Hope. If nothing else has worked, completely uninstall Hope then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hope not working

2. Fix Hope Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hope not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hope may not be able to connect to the Internet when running in the background.