Published by Kabbage, Inc. on Nov 8, 2024

Report an issue with Amex Business Blueprint.
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Why should I report an Issue with Amex Business Blueprint™?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kabbage, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amex Business Blueprint™

1. The digital business checking account with no monthly maintenance fees, 24/7 support, and the ability to earn Membership Rewards® points. ** With the American Express Business Blueprint™ App, you can view your select business products.

2. With your Business Blueprint app and if you apply and are approved for the individual financial products represented, you can also take loans, transfer money, and pay vendors, depending on which American Express products you have.

3. • The eligible external business bank and card accounts you’ve linked to your Business Blueprint dashboard. • Changes in your cash flow – month to month, quarter to quarter, year over year. • Expenses – consolidated and presented as numbers or graphs.

4. As you plan for future highs and lows in your cash flow, use the Business Blueprint app to explore and apply for individual products that, if you are approved, can help provide continued support as you grow your business.

5. All access to and use of this app is subject to and governed by the American Express Privacy Statement, American Express Business Blueprint™ App End User License Agreement, and American Express Terms of Service.

6. These products include American Express® Business Line of Credit, American Express® Business Checking, and American Express® Business Cards.

7. Check your Business Blueprint app regularly to identify and anticipate patterns – when there may be highs or lows in your cash flow – so you can plan accordingly to keep your business moving forward.

8. Customers may also view the eligible external business bank and card accounts they choose to link to Business Blueprint.

9. Deposit accounts offered by American Express National Bank. Member FDIC.

10. Flexible access to business financing: use what you need when you need it and only pay loan fees on what you use.

11. To log in, users must have an existing American Express user ID and password or create one.

Amex Business Blueprint Customer Insights

1. Additionally, I'm still able to track all my spending on the business credit cards in the main Amex app... this app allows to track my business checking account.

2. And customer service has no clue.Wish it would have fingerprint or similar login, Like all my other banking apps.

3. Also, not only is the second loan process taking much longer, but trying to change primary bank accounts has been a nightmare and still the issue had not been resolved.

4. Also why can't credit cards, savings, personal and business accounts be all together in one app?No Biometric Login.

5. You would think with a name like American Express basic features like a wire transfer would work, or at the very least you could call to make one like any other bank.

6. No way to make cash deposits, so mobile deposit functionality should be a priority.A total joke of an app and bank to work with.

7. It just logs in and stays on holding....what a turd... essentially this is just a redirect to a webpage for the Business Blueprint service ... not a native app.

8. But, I'd rather have all tracking in one place with added functionality in the primary app!The first loan application was pretty much seamless and the app was very helpful at the time.

9. I have to manually enter login each time as well as enter verification code each time.

10. Please take our feedback seriously!Tried to make a mobile deposit, repeatedly got the error "Your check deposit couldn't be completed due to a technical error." No explanation or way to fix.

11. Very frustrating when you can't access the checking account and that's the only way to deposit checks.

Steps to Troubleshoot & Fix Amex Business Blueprint Issues

1. Fix Amex Business Blueprint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amex Business Blueprint: Restarting the app will resolve most errors.
  2. Update the Amex Business Blueprint App. Here is how:
    1. On Android goto PlayStore » Search for "Amex Business Blueprint" » Open Amex Business Blueprint™ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amex Business Blueprint » click "UPDATE".
  3. Clear Amex Business Blueprint™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Amex Business Blueprint servers.
    1. On Android, goto Settings » Apps » Select "Amex Business Blueprint™" » click Storage » click "Clear Cache".
  4. Check Amex Business Blueprint app permissions. If any of these permissions required to use your device's features are disenabled, Amex Business Blueprint might not work.
  5. Uninstall and reinstall Amex Business Blueprint. If nothing else has worked, completely uninstall Amex Business Blueprint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amex Business Blueprint not working


2. Fix Amex Business Blueprint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amex Business Blueprint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amex Business Blueprint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amex Business Blueprint may not be able to connect to the Internet when running in the background.

Reported Issues