Contact Jot Customer Service

Why should I report an Issue with Jotform Health: Medical Forms?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JotForm Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I try to sign up it comes error.just a white screen....This company won't refund me my money!! I've been waiting for almost 2 weeks!! Do not get this app!!Don't waste your time it wants you to buy everything you click onI highly recommend JotForm for HIPAA compliant patient forms.

2. Having a way to capture data at a reasonable cost it's critical for small medical practices.

3. Typing you password multiple times a day is tiring.

4. Love them!!Can't sign in.

5. Please get us a biometric login!Very cheap.

6. I love it.

7. I'd like to add a suggestion: Fingerprint log ins.

1. Fix Jot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jot: Restarting the app will resolve most errors.
2. Update the Jot App. Here is how:
   1. On Android goto PlayStore » Search for "Jot" » Open Jotform Health: Medical Forms » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jot » click "UPDATE".
3. Clear Jotform Health: Medical Forms app cache: Clearing cached data will force your app to retrieve the latest data directly from Jot servers.
   1. On Android, goto Settings » Apps » Select "Jotform Health: Medical Forms" » click Storage » click "Clear Cache".
4. Check Jot app permissions. If any of these permissions required to use your device's features are disenabled, Jot might not work.
5. Uninstall and reinstall Jot. If nothing else has worked, completely uninstall Jot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jot not working

2. Fix Jot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jot may not be able to connect to the Internet when running in the background.