Contact IG Access Customer Service

Why should I report an Issue with IG Access?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IG Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Apparently we have to add the code to the end if the password when we login, but this critical information is not shared! I had to contact the helpdesk to figure out this unusual way of entering 2FA.Been using it for a couple of weeks, no issues.

2. The app is absolutely useless.2FA is a good way not to get your money stolen, but this is a crusty old app which hasn't been updated to the most recent versions of Android, and that you append the code to the password is ludicrous.

3. Not only is there no recovery option other than contacting IG, but upon re-instating, all I get is "an Internal Error has occurred with error code: -4500." Entering the codes via the manual option also does not work.

4. There should be support for authenticator apps plus the ability for it to remember the device.I was wondering why an authenticator app could be rated this lowly.

5. I want 2FA, but at this cost I'm just better off switching brokers! You could really have executed this a bit better.....i..e. trusted device? Maybe have an integration into the Google Authenticator app instead of trying to DIY everything.

6. I've 18 live trades which I cannot access and I cannot even get through to IG support on the phone, I have been trying on the phone the whole day.

7. Even using a new device from my side and still will not fix my 2FA issue.Useless. Now I can't even log into my account because my username is not recognised all of a sudden.

8. I look forward to understanding if I will be able to login again in a couple of days, and if this app will suffer from amnesia as other users stated.

9. This is the worse 2FA experience I've come across!I can't fathom why IG cannot use one of the public authenticators and insist on using this.

10. *EDIT* 2 Weeks on and multiple emails & phone calls between 2 different helpdesks and still no resolution.

11. Today however I was met with an "account locked" notice and I was forced to reset my password.

1. Fix IG Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IG Access: Restarting the app will resolve most errors.
2. Update the IG Access App. Here is how:
   1. On Android goto PlayStore » Search for "IG Access" » Open IG Access » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IG Access » click "UPDATE".
3. Clear IG Access app cache: Clearing cached data will force your app to retrieve the latest data directly from IG Access servers.
   1. On Android, goto Settings » Apps » Select "IG Access" » click Storage » click "Clear Cache".
4. Check IG Access app permissions. If any of these permissions required to use your device's features are disenabled, IG Access might not work.
5. Uninstall and reinstall IG Access. If nothing else has worked, completely uninstall IG Access then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IG Access not working

2. Fix IG Access Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IG Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IG Access not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IG Access may not be able to connect to the Internet when running in the background.