Published by PNC Bank, N.A.

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Why should I report an Issue with PNC SmartAccess® Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PNC Bank, N.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PNC SmartAccess® Card

1. With the PNC SmartAccess® Prepaid Visa® Card mobile app from PNC Bank, you can now access your prepaid card information from your mobile device so you can bank on the go!

2. Mobile data transmissions and card information are protected by 128-bit encryption, just like they are when you bank online.

3. VISA is a registered trademark of Visa International Service Association and used under license. ©2020 The PNC Financial Services Group, Inc. All rights reserved.

4. **PLEASE NOTE, your card must be LOADED TO THE PNC SMARTACCESS® WEBSITE FIRST before you add it to this app.

5. It will appear as an SMS/text message within 2 minutes and then must be entered into the application to complete your enrollment.

6. PNC SmartAccess is a registered trademark of The PNC Financial Services Group, Inc.

7. If you are installing the SmartAccess App for the first time, you will need to CREATE A NEW USER ID AND PASSWORD.

8. Experience the freedom of mobile banking in the palm of your hands!

9. IMPORTANT: During the enrollment process, please do not close out of this application while awaiting the activation code.

10. EXISTING WEBSITE USER IDs AND PASSWORDS WILL NOT WORK FOR THIS APP.

11. PNC Bank, National Association.

PNC SmartAccess Customer Insights

1. Every time I try it goes right back to the login pageUseless app it doesn't work half the time and now I can't even log in it says my account is locked even though it isn't and I can log in just fine on the website it also doesn't show pending direct deposits either this app is a literal after thought it's bare bones trash with no features and it fails to function properly.Literally the only think I like about this app is the fact I can see how much I have in the bank.

2. I have been unable to access my account it has been escalated and I've talked to numerous supervisors and no results still I went into the bank to deposit a check and they will not do it because its through smart access.

3. Now more than ever we need a bank app that's reliable with a User Friendly Interface.This app is worthless now and the developers aren't even doing anything about it let alone they probably aren't even reading the feedback, I can log in with no problems but I have to manually put my information in whereas in the past it was already saved and one click away from logging in, developers you need to fix this and be on your jobEasy to navigate threw the app.

4. I have to drive 500 miles to cash a check becuase they refuse to cash our of state checks.I love, love the app! Easy to use, easy to navigate.

5. I'm over it! I had better service overseas through an online bank only! What a huge disappointment.Worst bank account I've ever had.

6. No login issues & Easy to set up notifications & Love the way I can lock my card when I'm feeling unsafe.

7. I have called for the last 2 weeks have talked to a handful of people all of which have not helped me access my account.

8. I chose this account because it was convenient since there is an actual bank associated with it and not just online.

9. Definitely happy now that I can add my card to certain money apps to make a quick transfer when needed in a emergency.

10. They said 10,000 was the deposit limit then changed it to 3,000 and said I've already exceeded that like they don't want you adding money.

11. I love how I can suspend the card if it's lost, stolen, or I don't want anyone using it without my permission.

Steps to Troubleshoot & Fix PNC SmartAccess Issues

1. Fix PNC SmartAccess Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PNC SmartAccess: Restarting the app will resolve most errors.
  2. Update the PNC SmartAccess App. Here is how:
    1. On Android goto PlayStore » Search for "PNC SmartAccess" » Open PNC SmartAccess® Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PNC SmartAccess » click "UPDATE".
  3. Clear PNC SmartAccess® Card app cache: Clearing cached data will force your app to retrieve the latest data directly from PNC SmartAccess servers.
    1. On Android, goto Settings » Apps » Select "PNC SmartAccess® Card" » click Storage » click "Clear Cache".
  4. Check PNC SmartAccess app permissions. If any of these permissions required to use your device's features are disenabled, PNC SmartAccess might not work.
  5. Uninstall and reinstall PNC SmartAccess. If nothing else has worked, completely uninstall PNC SmartAccess then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PNC SmartAccess not working


2. Fix PNC SmartAccess Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PNC SmartAccess be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PNC SmartAccess not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PNC SmartAccess may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello, I had my account under review for more than a year now with funds in it and still under review, I cant access my account nor can I get my money and I will want to update the email on it to get further information

    — by Darren Butler 2 years ago

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