Published by Continental Finance Company on Dec 18, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CFC?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Stay AWAY !Downloaded this app to try to access my account after their webpage was changed and it would no longer let me log in to my account...have tried different browsers, different devices, and have tried to call customer service (the automated system keeps hanging up on me after it says it is transferring my call).

2. The payment disappears on the date, so I've made a double payment before and had a crazy credit on my account.

3. So for that reason, i only rate it two stars.I was torn between a 2 and 3 star rating because although it seems to be user friendly (I just downloaded the app), it doesn't seem to want to accept the amount I choose to pay.

4. There's definite improvement needed in BOTH! the inaccuracy in card availability is nuts! I've had several instances where I'm going off the app to show me pending transactions only to not see items listed that I know I seen on the website.

5. Update: I upgraded the app, took it off of my phone and put it back and it STILL DOESN'T WORK!! Enough is enough.Worst app and credit card.

6. Went to enter my bank account info (twice) to make a payment and got nothing but the spinning wheel of death.

7. Even after paying my account in full, it shows the wrong available credit.

8. I can log on to the website fine but not the app and The website won't let you make a payment so my solution will be to cancel the account.

9. You can't even pay your bill with it because it keeps freezing your phone, then they want to charge you $10 when you call to pay your bill! So many things it doesn't cover then you call in and they tell you it doesn't work for that.

10. My account statements, my credit limit, the fees, etc., have all showed up ( expensively) without a glitch.

11. HORRIBLE APPThis app is great for making payment on your account.

Steps to Troubleshoot & Fix CFC Issues

1. Fix CFC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CFC: Restarting the app will resolve most errors.
  2. Update the CFC App. Here is how:
    1. On Android goto PlayStore » Search for "CFC" » Open CFC Mobile Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CFC » click "UPDATE".
  3. Clear CFC Mobile Access app cache: Clearing cached data will force your app to retrieve the latest data directly from CFC servers.
    1. On Android, goto Settings » Apps » Select "CFC Mobile Access" » click Storage » click "Clear Cache".
  4. Check CFC app permissions. If any of these permissions required to use your device's features are disenabled, CFC might not work.
  5. Uninstall and reinstall CFC. If nothing else has worked, completely uninstall CFC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CFC not working


2. Fix CFC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CFC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CFC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CFC may not be able to connect to the Internet when running in the background.

Reported Issues

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