Published by H&R Block Digital Tax on Mar 7, 2024

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Why should I report an Issue with H&R Block Tax Prep: File Taxes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of H&R Block Digital Tax to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About H&R Block Tax Prep: File Taxes

1. Get started now for free. • Receive your biggest tax refund possible, guaranteed*. • File your taxes, your way—find the product that meets your needs without ever leaving the app. • Get easy W-2 importing through your payroll provider. • Take pics and upload PDFs of your tax docs during tax prep to jump-start your taxes and make filling out forms quick and easy. • Prepare your tax return, get help, and use all of our tax service app features without paying a dime upfront. • Tap into AI Tax Assist— Put the power of AI to work and get real-time assistance at any step of your tax prep. • Our Help Center is stocked with answers, advice, and assistance if you prefer self-guided support. • Students and investors will love the fast, easy-to-use features that seamlessly guide you from start to finish. • Parents and retirees will get the education and details they need when it comes to the Child Tax Credit, Earned Income Credit, and Retirement Income. • Our H&R Block Free Online tax preparation for simple returns includes credits and deductions that other tax services might make you pay for, including student loan interest, tuition and fees, Social Security income, and unemployment income. , a tax pro conducts a line-by-line review of your return, then signs and e-files for you.

2. All tax forms are included, so you’ll be able to file taxes for even the most complex credits and deductions. * Limitations apply. See hrblock. com/guarantees for full details.

3. Switching to H&R Block is as easy as uploading last year's tax return into our tax preparation app. Upload it and voilà! , your info automatically populates—completing up to 80 fields for you instantly.

4. H&R Block’s tax prep app is easy to use and lets you file your taxes anywhere, any time, on any device.

5. Then review, submit, and dance like no one’s watching because you’ve joined the millions making the switch to H&R Block.

6. Disclaimer: H&R Block is an independent company with no affiliation to any government entity.

7. Want a more convenient way to file taxes?

8. If you have questions along the way, our tax experts are here to help online or in person.

9. Used a different preparer last year? No problem!

10. This app also doesn’t represent any government entity.

11. We make maximizing your tax refund simple.

H&R Block Tax Prep Customer Insights

1. The only thing that I missed was being able to import my previous years data from my drive, to prevent having to re-enter some of the redundant information.Pros: it was 100% free for both state and federal, including e-file.

2. My friend uses Turbo Tax and said there is a free option but I did not see it listed.Update 2021: it worked great this year.

3. App owner needs to fix this ASAP or you're going to lose a ton of clients Update didn't fix the issue.This is an obvious issue due to the other reviews saying the same thingUsed the app in the past (for the free version) with no problem.

4. Usually it's great! This year I start and choose the free option and the screen goes blank.

5. It's all good though, I was able to file with credit karma for free and got the same results without the surprise payment at the end.I use this app every year to file.

6. H&R Block listed a free option and after clicking on the upgraded option to see what it was about, it would not let me go back to choose the free option which I didnt like.

7. Or allow you to remove unneeded services when your done.I've been using H&R Block for years, so its always been fairly easy to file with them online.

8. Thanks!I dont appreciate being tricked into upgrading for "free" and being charged for it after finishing my tax return.

9. I try to use the free version again, press next, and it continuously sends me back to that page with a message on top asking if I'm sure about my choice.The app wasn't horrible to use.

10. Otherwise it was easy to use and had helpful info along the wayPreviously I always purchased my software from Walmart and wasn't confident that this Chromebook version would be comparable.

11. hint, dont claim to be free and upgrade for $0.00 dollars only to surprise me at the end.

Steps to Troubleshoot & Fix H&R Block Tax Prep Issues

1. Fix H&R Block Tax Prep Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart H&R Block Tax Prep: Restarting the app will resolve most errors.
  2. Update the H&R Block Tax Prep App. Here is how:
    1. On Android goto PlayStore » Search for "H&R Block Tax Prep" » Open H&R Block Tax Prep: File Taxes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for H&R Block Tax Prep » click "UPDATE".
  3. Clear H&R Block Tax Prep: File Taxes app cache: Clearing cached data will force your app to retrieve the latest data directly from H&R Block Tax Prep servers.
    1. On Android, goto Settings » Apps » Select "H&R Block Tax Prep: File Taxes" » click Storage » click "Clear Cache".
  4. Check H&R Block Tax Prep app permissions. If any of these permissions required to use your device's features are disenabled, H&R Block Tax Prep might not work.
  5. Uninstall and reinstall H&R Block Tax Prep. If nothing else has worked, completely uninstall H&R Block Tax Prep then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing H&R Block Tax Prep not working


2. Fix H&R Block Tax Prep Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make H&R Block Tax Prep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to H&R Block Tax Prep not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, H&R Block Tax Prep may not be able to connect to the Internet when running in the background.

Reported Issues