Contact HMS HD Viewer Customer Service

Why should I report an Issue with HMS HD Viewer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Honeywell International, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not at tested play back optionsCannot send recorded video footage from app, shows only Dropbox and even Dropbox also not getting it, I am using Honeywell IP cams and NVR Please help Earlier I was using CPPlus brand cams and DVR which was so smooth and user friendly features but shifted to Honeywell IP cams for better image and video recordNot working properly when the software gets updated.

2. I have deducted one star because, on my Google Pixel-2-xl phone running Android Pie, the User name and password get deleted every timesuper connectivity.were easy to install.

3. After a few days it automatically shows online.This app is not working in IP phone X it's automatically closed please fix this buggood but take long time to update app.

4. get irritated.I bought new phone and with latest Android and this app is not working.

5. Im too disappointed.It shows " device offline " When the device is online and connected to network.

6. MORE OR LESS THATS MORE EFFECTIVE AND EASIER TO SETUPThe app has very good features and is well designed.

7. I wasted 80k on installing honeywell cctv.

8. Better to go for smart cams.

9. Its a waste and too slow!!! No movement detection.

10. I HAVE WASTED 2 LAKHS.

11. screen format is very simple.

1. Fix HMS HD Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HMS HD Viewer: Restarting the app will resolve most errors.
2. Update the HMS HD Viewer App. Here is how:
   1. On Android goto PlayStore » Search for "HMS HD Viewer" » Open HMS HD Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HMS HD Viewer » click "UPDATE".
3. Clear HMS HD Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from HMS HD Viewer servers.
   1. On Android, goto Settings » Apps » Select "HMS HD Viewer" » click Storage » click "Clear Cache".
4. Check HMS HD Viewer app permissions. If any of these permissions required to use your device's features are disenabled, HMS HD Viewer might not work.
5. Uninstall and reinstall HMS HD Viewer. If nothing else has worked, completely uninstall HMS HD Viewer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HMS HD Viewer not working

2. Fix HMS HD Viewer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HMS HD Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HMS HD Viewer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HMS HD Viewer may not be able to connect to the Internet when running in the background.