Contact GreenDot Smart Home Customer Service

Why should I report an Issue with GreenDot Smart Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AstroPanda to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It only brings up the Wi-Fi your Android is connected to.Allright well it connects and all... works with google home but.... kinda defeats the purpose when it constantly shuts off.. no idea why no timer or countdown I've done factory reset on the device and still manages to automatically shut off every now and then very frustrating and annoying not impressed.this heavenly guided app right here is a complete game changer! a magical reality is born of the events that this app brings to life! once you have downloaded the Green Dot Smart Home app, the next step is for the completion of the apps registration agreement and to finish up your account.

2. I was able to use one as a recycling timer, which would have cost 5-6x what these cost.I followed the directions but the location didn't work.I used a brand name of Mercury for smart lighting.

3. they start.off with rapid blinking and half way through the connection set up, they power on and off and then continue with a slow blink for the remainder of connection process, which then the app will tell me connection failed and cannot add the device.

4. Terrible design and I recommend using a device dedicated to your smart home app.Would not connect tot he App no matter what I tried.

5. I was able to add them to Alexa using smart life app that I had from a different brand of plugs.

6. So if you have Wi-Fi extenders in your house it could be a little confusing, as it does not tell you which Wi-Fi the device is connecting to.

7. Had there been provisions for adjusting the units I would have given it a much higher rating.I love the smart devices.

8. The problem was the device was connecting to Wi-Fi and my Android device was connecting to another Wi-Fi.

9. Light controls (bright, saturation, color) look like dimmers, However they just have 10 "clicks" along the 'dimmer' line where the adjuster parks also light doesn't adjust until you release.

10. Although the light began blinking as described, the Alexa app couldn't see the light bulb or my location.

11. Garbage all around.There's no apparent way to change the units from metric to english for the airspeed and barometric pressure.

1. Fix GreenDot Smart Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GreenDot Smart Home: Restarting the app will resolve most errors.
2. Update the GreenDot Smart Home App. Here is how:
   1. On Android goto PlayStore » Search for "GreenDot Smart Home" » Open GreenDot Smart Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GreenDot Smart Home » click "UPDATE".
3. Clear GreenDot Smart Home app cache: Clearing cached data will force your app to retrieve the latest data directly from GreenDot Smart Home servers.
   1. On Android, goto Settings » Apps » Select "GreenDot Smart Home" » click Storage » click "Clear Cache".
4. Check GreenDot Smart Home app permissions. If any of these permissions required to use your device's features are disenabled, GreenDot Smart Home might not work.
5. Uninstall and reinstall GreenDot Smart Home. If nothing else has worked, completely uninstall GreenDot Smart Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GreenDot Smart Home not working

2. Fix GreenDot Smart Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GreenDot Smart Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GreenDot Smart Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GreenDot Smart Home may not be able to connect to the Internet when running in the background.