Published by Google LLC on Mar 5, 2024

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Why should I report an Issue with Google Keep - Notes and Lists?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Google Keep - Notes and Lists

1. Record a voice memo and Keep will transcribe it so you can find it later. • Take advantage of widgets on your phone and tablet and add tiles and complications to your Wear OS device to quickly capture your thoughts. • Easily plan that surprise party by sharing your Keep notes with others and collaborating on them in real time. • Color and add labels to notes to quickly organize and get on with your life.

2. If you need to find something you saved, a simple search will turn it up. • Pin notes to your phone or tablet homescreen with widgets and add shortcuts to your notes with tiles on a Wear OS device. • Keep works on your phone, tablet, computer and Wear OS device.

3. Google Keep makes it easy to capture a thought or list for yourself, and share it with friends and family. • Add notes, lists and photos to Google Keep. Pressed for time?

4. Grab a photo of a poster, receipt or document and easily organize or find it later in search.

5. Quickly capture what’s on your mind and get a reminder later at the right place or time.

6. Everything you add syncs across all of your devices so your thoughts are always with you. • Need to remember to pick up some groceries?

7. Speak a voice memo on the go and have it automatically transcribed.

8. Set a location-based reminder to pull up your grocery list right when you get to the store.

Google Keep Customer Insights

1. However, the notes don't always save after I click on the widget or open from running apps (not sure which is causing the problem because I do both), type something on a pre-existing note, then go to the home screen.

2. Be careful though; notes can easily get lost in the shuffle; make sure you tag or pin them.I've used the app for a few years now and really loved it mostly because it will always be linked to my Google account and I'll never lose a note again.

3. Part of the appeal of Google keep is that it's simple, but it's also lacking a lot of features that would make this an all-in-one notes app.Google Keep is my go-to for notes, and that isn't just because it's pre installed.

4. It needs major improvements to keep up with other apps like Apple notes.

5. I think Keep Notes is under attack because I try to click things like notes or try to type in keep notes and it doesn't respond.

6. This defeats the whole purpose of a note app; if you are gonna get one thing right, it better be that the notes actually save.

7. I've tried keeping the app open in the background, I've tried going back to all notes then closing the app, no matter what I do, half the things I add end up gone.

8. This app is useless to meOld dependable note app! Keep hasn't changed much over the years.

9. One part of the program though, that hinders its usefulness is that when I accidentally touch the X at the right hand of the line in a list note, that item is irretrievably deleted - not just trashed.

10. UPDATE: Wednesday May 3 2023 Notes won't open when I click on them at times.

11. My biggest feature I want to be changed is with regard to making drawn notes.

Steps to Troubleshoot & Fix Google Keep Issues

1. Fix Google Keep Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Keep: Restarting the app will resolve most errors.
  2. Update the Google Keep App. Here is how:
    1. On Android goto PlayStore » Search for "Google Keep" » Open Google Keep - Notes and Lists » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Keep » click "UPDATE".
  3. Clear Google Keep - Notes and Lists app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Keep servers.
    1. On Android, goto Settings » Apps » Select "Google Keep - Notes and Lists" » click Storage » click "Clear Cache".
  4. Check Google Keep app permissions. If any of these permissions required to use your device's features are disenabled, Google Keep might not work.
  5. Uninstall and reinstall Google Keep. If nothing else has worked, completely uninstall Google Keep then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Keep not working


2. Fix Google Keep Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Keep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Keep not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Keep may not be able to connect to the Internet when running in the background.

Reported Issues