Contact Mastercard Airport Experiences Customer Service

Why should I report an Issue with Mastercard Airport Experiences?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LoungeKey to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers.

2. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.

3. Take advantage of a curated listing of airport offers that span across dining, spa, and retail. - See detailed offer information (i. e.

4. This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport.

5. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program.

6. To verify your eligibility, after registration you may see a temporary charge of $1. 00 (USD) in your payment card transaction history.

7. Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.

8. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).

9. Please contact your issuer for questions regarding eligibility.

10. This is solely a “pending” transaction and your card will NOT be charged.

11. Easily manage your account information, view lounge visit history, and access active and historical offers.

1. Thing is, I have 2 different mastercard in 2 different countries from 2 different banks - so both banks decided not to work at the same time? I cannot access the freaking lounge because now you need this horrible app for access.

2. Of course it charged me 5 times to test it but it won't connect?? I can't get the benefits of my card because my bank moved to this from Priority Pass and this app won't allow me to connect.

3. The App is not consistent and the lounges are always "over capacity"I tried using this app to access a lounge in Frankfurt Germany and was unable to.

4. App doesn't allow you to have more than a single credit card registered!!Can't get past the 2nd page to register.

5. Useless at this point, unfortunatly.This app is fine for finding lounges but it won't connect my new card.

6. Why it access the internet reach time I open it? Should download the list and KEEP IT.

7. Why Android doesn't? 2- Should Download all the lounges and update in the background (Like Priority Pass).

8. Thanks a lot for nothing.Bad, insecure password policy: doesn't work well with the android/Google password manager.

9. Those are BAD INSECURE practices from a credit card company.

10. As I got there (W lounge at GRU Airport, terminal 3), there were a bunch of restrictions as to who had access to the place.

11. Never had an issue with Priority Pass...Always a waste of time.

1. Fix Mastercard Airport Experiences Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mastercard Airport Experiences: Restarting the app will resolve most errors.
2. Update the Mastercard Airport Experiences App. Here is how:
   1. On Android goto PlayStore » Search for "Mastercard Airport Experiences" » Open Mastercard Airport Experiences » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mastercard Airport Experiences » click "UPDATE".
3. Clear Mastercard Airport Experiences app cache: Clearing cached data will force your app to retrieve the latest data directly from Mastercard Airport Experiences servers.
   1. On Android, goto Settings » Apps » Select "Mastercard Airport Experiences" » click Storage » click "Clear Cache".
4. Check Mastercard Airport Experiences app permissions. If any of these permissions required to use your device's features are disenabled, Mastercard Airport Experiences might not work.
5. Uninstall and reinstall Mastercard Airport Experiences. If nothing else has worked, completely uninstall Mastercard Airport Experiences then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mastercard Airport Experiences not working

2. Fix Mastercard Airport Experiences Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mastercard Airport Experiences be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mastercard Airport Experiences not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mastercard Airport Experiences may not be able to connect to the Internet when running in the background.