Published by Vistana Signature Experiences, Inc. on Aug 13, 2024

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Why should I report an Issue with Vistana™ Signature Experiences?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vistana Signature Experiences, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Vistana™ Signature Experiences

1. With 22 villa resorts in the U. S. , Mexico, and the Caribbean, Vistana offers a flexible vacation lifestyle — giving travelers the ability to vacation within a collection of villa-style resorts in the best locations within the most sought-after destinations.

2. Owners also receive privileged access to more than 7,000 properties and resorts worldwide across an extraordinary portfolio of brands through Marriott Bonvoy™, as well as enjoy worldwide exchange options to nearly 3,200 resorts through Interval International®.

3. Unlock the key to living life on vacation, staying within a collection of villa resorts, giving you all the comforts of home while staying in the most desirable locations.

Vistana Customer Insights

1. It's been almost a year and no real features have been added and I suspect it will be dumped with the Marriott mergerAt first I could only browse within the app.

2. It doesn't have any features in it, and instead takes you to the website to do all the work, which that fails.

3. Time will tell when Vistana gets all the apps working.

4. What a waste of time!!! Uninstall.Endless loop that basically is a giant ad.

5. Sort of like their automated Telephone Service.I have used this app for my timeshare for a few years now and never had trouble.This ap sucks and its completly useless.

6. POSThe apps seem bug free, but many features are not yet working on the app.

7. Maybe they should have waited before deploying the app.Terrible, waste of time.

8. I tried the "tried and true method", when all else fails uninstall and reinstall.

9. Very disappointing!I was logging in to look for a reservation, only to get the add for their app for the zillionth time.

10. Everytime I try to use it it takes me to another asking for email verification, which I do.

11. Go to the link in the email and it starts all over.Minimal usability.

Steps to Troubleshoot & Fix Vistana Issues

1. Fix Vistana Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Vistana: Restarting the app will resolve most errors.
  2. Update the Vistana App. Here is how:
    1. On Android goto PlayStore » Search for "Vistana" » Open Vistana™ Signature Experiences » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vistana » click "UPDATE".
  3. Clear Vistana™ Signature Experiences app cache: Clearing cached data will force your app to retrieve the latest data directly from Vistana servers.
    1. On Android, goto Settings » Apps » Select "Vistana™ Signature Experiences" » click Storage » click "Clear Cache".
  4. Check Vistana app permissions. If any of these permissions required to use your device's features are disenabled, Vistana might not work.
  5. Uninstall and reinstall Vistana. If nothing else has worked, completely uninstall Vistana then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Vistana not working


2. Fix Vistana Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Vistana be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Vistana not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Vistana may not be able to connect to the Internet when running in the background.

Reported Issues