Published by Direct Commerce, Inc. on Aug 14, 2024

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Why should I report an Issue with Walmart - Service Receipts?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Direct Commerce, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Walmart Customer Insights

1. Very poor appLinking a service receipt to a managers email to wait for an approval to attach to an invoice to submit to a portal requires unnecessary additional work simply to be paid for a service we've already provided.

2. It keeps letting me fill it out and then will erase my photo of my invoice (which is mandatory for my job) so sometimes I have to wait days to turn it in.

3. Our Walmart location wouldn't answer our phone calls and even when we showed up on premise wouldn't answer our questions.

4. If the receipt isn't approved my company cannot send an invoice to get paid.

5. It seems very unprofessional at the moment.This app is an essential to running our services and we will not get paid without receipt.

6. Now you have to link your service receipt to a managers email.

7. It took 5 months to get this set-up needing Walmart corporate to directly reach out to our Walmart twice for action.

8. I've had it 4 days and it's crashed 10 times each time I've opened itApp continually crashes.

9. And there is no phone number to contact a live agent in regards to any issues you may exspirence.

10. Some of these managers are not being responsible or dedicated to their part of the process.

11. As of yesterday it was working fine all of a sudden it will not allow all any of our Android uses to access.

Steps to Troubleshoot & Fix Walmart Issues

1. Fix Walmart Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Walmart: Restarting the app will resolve most errors.
  2. Update the Walmart App. Here is how:
    1. On Android goto PlayStore » Search for "Walmart" » Open Walmart - Service Receipts » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Walmart » click "UPDATE".
  3. Clear Walmart - Service Receipts app cache: Clearing cached data will force your app to retrieve the latest data directly from Walmart servers.
    1. On Android, goto Settings » Apps » Select "Walmart - Service Receipts" » click Storage » click "Clear Cache".
  4. Check Walmart app permissions. If any of these permissions required to use your device's features are disenabled, Walmart might not work.
  5. Uninstall and reinstall Walmart. If nothing else has worked, completely uninstall Walmart then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Walmart not working


2. Fix Walmart Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Walmart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Walmart not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Walmart may not be able to connect to the Internet when running in the background.

Reported Issues