Published by Chek Financial, Inc. on Aug 29, 2024

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Why should I report an Issue with Chek?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chek Financial, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Chek

1. The Chek mobile app is your home base for all things Chek!

Chek Customer Insights

1. I finally get an email saying to update app and now I have 2 icons for Chek that don't work...looks like the money will sit there unused until complaints are heardThe lower case didn't work for me, I had to go to their actual website - login from there, click forgot password, wait for the email, reset the password and then login on the app.

2. AND IF THE APP DOES NOT ALLOW YOU TO LOG IN I have had success going to the chekspend website, go to log in page and click forgot password, it will send a link, change password and then log on using that password with in the app.Wouldnt even give 1 star if I didn't have to.. Applied for grant.

3. Make sure EVERYTHING is LOWERCASE email, and password! Mines worked and I really hope this works for you guys and the other parents! And yes this app does sucks and no one responds!Never works.

4. Did a forgot password option and just get a reply email to click for password reset that takes you back to email stating to click to reset.

5. This grant was really going to help is out this year.Instructions are wrong in the email and needs to be updated.

6. The app is restricted to only LOWERCASE letters in the email and password fields.

7. Needs better instructions my son almost didn't get to play.This is the worse...needed to download to receive grant money and nothing.

8. What finally worked for me was going to the chek website and resetting my password through there.

9. Was approved, sent a temporary password that does not work.

10. Card gets declined even though it's correct little league and has sufficient funds.The Chek App is sketch as heck!!! There is no icon when downloaded and you can not create a new account cuz the submit button doesn't do anything.

11. 😑 This app sucks.Hey everyone I figured out how to get the money off the card hopefully this help everyone like it helped me.

Steps to Troubleshoot & Fix Chek Issues

1. Fix Chek Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chek: Restarting the app will resolve most errors.
  2. Update the Chek App. Here is how:
    1. On Android goto PlayStore » Search for "Chek" » Open Chek » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chek » click "UPDATE".
  3. Clear Chek app cache: Clearing cached data will force your app to retrieve the latest data directly from Chek servers.
    1. On Android, goto Settings » Apps » Select "Chek" » click Storage » click "Clear Cache".
  4. Check Chek app permissions. If any of these permissions required to use your device's features are disenabled, Chek might not work.
  5. Uninstall and reinstall Chek. If nothing else has worked, completely uninstall Chek then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chek not working


2. Fix Chek Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chek be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chek not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chek may not be able to connect to the Internet when running in the background.

Reported Issues