Contact Loom Customer Service

Why should I report an Issue with Loom – Screen and Cam Recorder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Loom, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you’re screen recording product demos, giving feedback, or simply sharing your thoughts, Loom makes it simple to stay in the loop with async video.

2. Now, you can spend less time crafting the perfect email in-between meetings, and say it with video using Loom for Android.

3. Over 14 million people across 200,000 companies use Loom to record, share, and review asynchronous video.

4. Loom for Android is the fastest, easiest way to record content on-the-go and stay connected with your team.

5. "Why are we all trapped in enterprise chat apps if we talk 6x faster than we type, and our brain processes visual info 60,000x faster than text?... now is the time for Loom".

6. Using Loom, you can collaborate with your team, add time-stamped comments and reactions to those videos, and save videos you’ve recorded to your device.

7. From HubSpot, to Atlassian, to Netflix, Loom is the screen recording and collaboration tool of choice for top companies.

8. Loom is the leading video communication platform for async work.

9. Engineered for simplicity and speed, you can record, watch, and share videos to move work forward whether you're at your desk or on the move.

10. Record your screen and camera with one tap.

11. Share that content in an instant with a link.

1. Great screen recording app... big complaint is how really badly designed the whole user interface is, controls are hard to find, hidden in tiny drop-down menus etc ....On Android, in my library, after trying tap and hold etc, you have to launch the recording, and there's icons for download from cloud, share, etc, But no delete! I finally found it hidden in teeny tiny drop down (2mins... *more*) Even when you end a screen recording, you land on my activity page... where's the video i just recorUpdated review: With help from support, the issue I had was resolved so I'm updating this review to 4 stars.

2. I would give it 5 if it wasn't for the 5-minute time limit on the free version, most of what I use this app for takes longer than 5 minutes, if they gave us a 20 minute time limit then... but oh well... When I tried recording a video on my Galaxy S22+ the recording cut out when I hit my home button to get to the screen I wanted to record.

3. The floating controls are large and ungly and if hiding them, it's very annoying to have to open the Loom app at the end of a video in order to end the recording.

4. 2) Shaking the phone 2-3 times should stop recording without bringing the recording controls on the screen.

5. 1) Triple tap to quickly show or hide Floating recording controls on any screen when recording is active.

6. Yet need to test of completely but add these features and it will be Awesome.I agree that we need smarter controls especially to stop a video (eg shaking or triple-click) and pinch to zoom in/out.

7. Other than that the app works well for me.Feature request: Add "shake phone to stop recording" control.

8. Floating bar is never a good UX choice both mobile or desktop because it covers part of the screen that we need to see/click/zoom into.

9. But now I can't do anything This morning I could record my phone screen using sound so I could record my voice.

10. Created an account by signing in with Google, as forced to do on the website, then didn't get the option to name my workspace as it froze and skipped to the next page.

11. Failed to process every single time (did 3 videos before I realized I couldn't play anything back).

1. Fix Loom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Loom: Restarting the app will resolve most errors.
2. Update the Loom App. Here is how:
   1. On Android goto PlayStore » Search for "Loom" » Open Loom – Screen and Cam Recorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Loom » click "UPDATE".
3. Clear Loom – Screen and Cam Recorder app cache: Clearing cached data will force your app to retrieve the latest data directly from Loom servers.
   1. On Android, goto Settings » Apps » Select "Loom – Screen and Cam Recorder" » click Storage » click "Clear Cache".
4. Check Loom app permissions. If any of these permissions required to use your device's features are disenabled, Loom might not work.
5. Uninstall and reinstall Loom. If nothing else has worked, completely uninstall Loom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Loom not working

2. Fix Loom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Loom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Loom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Loom may not be able to connect to the Internet when running in the background.