Contact Cytracom Customer Service

Why should I report an Issue with Cytracom Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cytracom to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While on a call, if someone else calls you your phone vibrates which causes a very unpleasant noise for the person on the other end.This app is great when it works, but it has a host of performance problems that make using it a nightmare.

2. For example, to adjust how to change your ring sequence between desk phone, web, or mobile phone, you select on Call Strategy.

3. It the promts you to select the order in which you would like the three options to ring, e.g. Web, Desk Phone, Mobile.

4. Been using it for about 2 weeks now for my business and the calls drop, text messages are laggy, error codes throughout the day, and overall call quality is horrible.

5. This is just one example, there are more...The app is very easy to use, and looks great! A few bugs I've found: Calls are being flagged improperly ie inbound calls are getting flagged as missed even though I answered them.

6. Very frustrating!This App is very useful, but it is not allowing me to log off as in the iPhone version, it is not allow me to end the calls when it goes to voicemail and also sometimes the speaker does not work.

7. Can you please fix these issues.Dropping calls, changes ringtone by itself and sometimes doesn't ring at all, app crashes and has several issues.

8. For example, just had a call failure from desk phone to app.

9. Constantly have to stop the app and restart it to get correct info like texts and recent calls.If you're considering Cytracom for VoIP and plan to use their app please DON'T.

10. The app does not ring after you switch screens (and back to the app again) and requires a force stop and restart to get it to ring again.

11. It syncs my desktop, mobile, and desk phone.

1. Fix Cytracom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cytracom: Restarting the app will resolve most errors.
2. Update the Cytracom App. Here is how:
   1. On Android goto PlayStore » Search for "Cytracom" » Open Cytracom Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cytracom » click "UPDATE".
3. Clear Cytracom Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Cytracom servers.
   1. On Android, goto Settings » Apps » Select "Cytracom Mobile" » click Storage » click "Clear Cache".
4. Check Cytracom app permissions. If any of these permissions required to use your device's features are disenabled, Cytracom might not work.
5. Uninstall and reinstall Cytracom. If nothing else has worked, completely uninstall Cytracom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cytracom not working

2. Fix Cytracom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cytracom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cytracom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cytracom may not be able to connect to the Internet when running in the background.