Contact CCB (HK&MO) Customer Service

Why should I report an Issue with CCB (HK&MO) Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 中国建设银行 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After activated the Mobile Token, you can acquire it to replace Security token or SMS OTP to authenticate designated transactions on Online Banking and Mobile Banking.

2. Introducing a brand-new CCB (HK&MO) mobile banking app*!

3. Mobile Token Service is a newly built function in CCB(HK&MO) mobile app.

4. Start banking with brand new screens.

5. Enjoy a more efficient, flexible, and simpler way to manage your finances at your fingertips.

6. It is safe and convenient. *Please note that the above migrates are only limited to Hong Kong, the Macau part will not be included. *‘CCB (HK&MO) mobile app is the mobile banking client of China Construction Bank, which is designed for overseas areas.

1. I use 8 bank apps, but this app is the most stupid one!! The "one button pay" forces u to pay the credit card bill immediately, although the bill is due much later! And if u want to pay thru "transfer", u simply can't transfer money to credit card accounts!! Can't set up any future instructions, totally a TRAP for clients to either pay in advance, or to miss the due date n get finance n interest charges later!! Fire the IT's, guess they never use the app n know nothing abt the business flowI can't use fingerprint to login.

2. Require too many unnecessary permission in order to use the app.Why would I need to give access to my storage, contacts and location to use a bank app? The request for access made me uninstall it.

3. This is absoultely excessive! Delete.Why the new app update need to access my photo, phone contact, location in order to use the app.

4. Whats going on?Why my phone this morning started pop up a message, mentioned that this apps is being infected, ask me to.uninstall. Pls kindly advise.

5. Also, there is an.issue for.view s month transaction.Piece of s__t, doesn't support fingerprint reader on Nokia 7plus.

6. Period.Unbelivable. This app requires access to my photos, media, files, location and my consent to make calls on my behalf before I can use it.

7. It said the app contains malware "Android/Trojan.Dropper.Fogod". No other apps in my phone have problem.

8. I can play a short game with the time needed to do an FPS transaction.Keeps crashing and shutting itself down everytime I tried to launch it.

9. It said my phone does not support it, but I have a finger print sensor.

10. Tried uninstall and reinstall, didn't fix the issue.

11. There maybe backdoors planted by some internal malicious developers! Please investigate!Unable to log in.

1. Fix CCB (HK&MO) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CCB (HK&MO): Restarting the app will resolve most errors.
2. Update the CCB (HK&MO) App. Here is how:
   1. On Android goto PlayStore » Search for "CCB (HK&MO)" » Open CCB (HK&MO) Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CCB (HK&MO) » click "UPDATE".
3. Clear CCB (HK&MO) Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from CCB (HK&MO) servers.
   1. On Android, goto Settings » Apps » Select "CCB (HK&MO) Mobile App" » click Storage » click "Clear Cache".
4. Check CCB (HK&MO) app permissions. If any of these permissions required to use your device's features are disenabled, CCB (HK&MO) might not work.
5. Uninstall and reinstall CCB (HK&MO). If nothing else has worked, completely uninstall CCB (HK&MO) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CCB (HK&MO) not working

2. Fix CCB (HK&MO) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CCB (HK&MO) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CCB (HK&MO) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CCB (HK&MO) may not be able to connect to the Internet when running in the background.