Contact BeyondTrust Support Customer Service

Why should I report an Issue with BeyondTrust Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bomgar Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.

2. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing.

3. BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device.

4. Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19. 1 or greater and support sites with trusted CA-signed certificates.

5. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.

6. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile.

7. You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client.

8. BeyondTrust InSight – Extend your representative’s vision by streaming live video.

9. The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions.

10. If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu.

11. Screen Sharing – Share your device’s screen in real-time.

1. Every other major company out there has REAL screen sharing and remote input.The damned thing is a DANGER! AND I cannot get rid of it! I cannot believe any legitimate company would USE this freaking Spyware!Could not activate full support.

2. Lesson learned! Now its a 2 because I can't change the permissions to deactivate it and delete it!!I can't believe this passes as a remote support mobile app.

3. You have to allow all permissions for it to work properly, which although does seem initially worrying, it does need to have this level of access in order to do its job.Didn't work for me then went to delete.

4. Well, well, well...I cannot seem to deactivate this app in order to delete it.I don't know how this app ended up on my phone.

5. (Bluetooth keyboard and mouse, docking station linked to a monitor) When we remoted to the device we could only see the phone screen not the actions the user was doing on the desktop.

6. It's tricky but the following worked on an android phone: you'll tap on the app until a menu pops up then go to the "i" in your left corner, from there it'll let you deactivate and Uninstall.

7. I had to download this via my company in order for them to troubleshoot their issues and I was assured that I could delete it immediately afterwards.

8. So, in order to delete this app I have to deactivate this app.

9. A user was using the phone connected to a docking station in desktop mode.

10. There was no option to view the other screen.Needs some work but is usable.

11. To uninstall you need to disable it from being an admin app first (this is quite normal).

1. Fix BeyondTrust Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BeyondTrust Support: Restarting the app will resolve most errors.
2. Update the BeyondTrust Support App. Here is how:
   1. On Android goto PlayStore » Search for "BeyondTrust Support" » Open BeyondTrust Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BeyondTrust Support » click "UPDATE".
3. Clear BeyondTrust Support app cache: Clearing cached data will force your app to retrieve the latest data directly from BeyondTrust Support servers.
   1. On Android, goto Settings » Apps » Select "BeyondTrust Support" » click Storage » click "Clear Cache".
4. Check BeyondTrust Support app permissions. If any of these permissions required to use your device's features are disenabled, BeyondTrust Support might not work.
5. Uninstall and reinstall BeyondTrust Support. If nothing else has worked, completely uninstall BeyondTrust Support then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BeyondTrust Support not working

2. Fix BeyondTrust Support Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BeyondTrust Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BeyondTrust Support not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BeyondTrust Support may not be able to connect to the Internet when running in the background.