Published by getcai on Nov 13, 2024

Report an issue with Bitpie Wallet.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Bitpie Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of getcai to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bitpie Wallet

1. Perfectly compatible with the BitHD hardware wallet, users can safely and conveniently keep large amounts of digital currency assets through a cold wallet.

2. Despite its professional security technology, Bitpie wallet is user friendly and requires no expertise, even for novices.

3. Our cryptography and blockchain experts have developed a lot of industry-first security technologies to ensure the security of assets for users around the world.

4. The built-in DApp browser perfectly supports EOS, Tron, Ethereal and Lightning Network, offers a lot of interesting DApps and Defi Application to explore.

5. User can exchange a range of coins and tokens to any other in one click, quick and with great privacy.

6. As a true decentralized wallet, your private key will never leave the device.

7. This is also why we can do 0 safety accident for 6 years.

8. Walton(WTC), PowerLedger(POWR), Decentraland(MANA), AION, DGD, WAX Token(WAX), Polymath(POLY), Bancor(BNT), Theta Token(THETA), Quark Chain(QKC), LOOM, Nebulas(NAS), NULS, Credo Token(CREDO), Enigma(ETG), CyberMiles(CMT), OneRoot Network(RNT), Salt(SALT),Bread(BRD), Gifto(GTO), Game. com Token(GTC), EthLend(LEND), IOT Chain(ITC), Jibrel Network Token(JNT).

Bitpie Wallet Customer Insights

1. Had an issue with the display of values in the wallets, support was prompt and able to figure it out reasonably quick.I moved my ETH to my cloud wallet mistakenly about 6months ago, I have done virtually everything in order to be able to access my hard earned coins including uploading all kyc documents, but all to no avail.

2. I'm not certain of exact version where this function was lost, but Its main reason I use BitPie; no other mobile wallet offers this feature and your "Batch send" is gross & doesn't actually work for BTC.

3. Bitpie wallet has refused to let me access my coins, I've contacted them via mail as well as on twitter, yet they have refused to help me.

4. With Bitpie you can have a secured bitcoin wallet as simple as possible, you can also buy and sell btc in easy way and many other crypto.

5. Great work Team Bitpie very satisfied thank you.I've loved BitPie for years now, but as features slowly get stripped, I'm finding it much less essential, and quite frankly Clunky.

6. Bitpie wallet also has many great features.

7. Great App.I just encourage developers to cascade and decorate it more for users to know quickly.Nice wallet and responsible team.

8. ThanksBitpie is a great wallet ever,quite challenging and allows users to borrow and lend with pretty collaterals and interest rates.

9. What could be the issue?? I need the answer have i done something wrong ?? My account UID7832245 Melson After letting Bitpie Support know of my situation it was resolved amicably and my account up to date.

10. Both the wallet and the team helped me a lot.I like Bitpie wallet.

11. Great wallet 👍Bitpie is one of the best wallet out there.

Steps to Troubleshoot & Fix Bitpie Wallet Issues

1. Fix Bitpie Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitpie Wallet: Restarting the app will resolve most errors.
  2. Update the Bitpie Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Bitpie Wallet" » Open Bitpie Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitpie Wallet » click "UPDATE".
  3. Clear Bitpie Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitpie Wallet servers.
    1. On Android, goto Settings » Apps » Select "Bitpie Wallet" » click Storage » click "Clear Cache".
  4. Check Bitpie Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Bitpie Wallet might not work.
  5. Uninstall and reinstall Bitpie Wallet. If nothing else has worked, completely uninstall Bitpie Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitpie Wallet not working


2. Fix Bitpie Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitpie Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitpie Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitpie Wallet may not be able to connect to the Internet when running in the background.

Reported Issues