Contact AN Customer Service

Why should I report an Issue with AN Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American National to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Really lazy and stupid that this still isn't fixed!! You guys must not care about your customers!!Just downloaded the app and I've attempted to sign in 3 times and it tells me "for reasons of security we need you to login again" It just keeps kicking me out! No wonder you have such a low ratings! You guys really need to invest in your "app" I was considering giving you guys more of business but not after this frustrating situation.You would think a company the size of American National they would be able to have a functioning app.

2. But I can log into the website just fine.Won't let me sign in... I signed in on website just fine but app states email and password validation error... I verified multiple times and it's correct but app still won't workEvery time I log in it has to send me a verification code... this is an issue when my family members need to log in and verify coverages...Worked flawlessly, and a LOT less hassle than by phone.

3. Now it kicked me out and is saying my sign in info is not recognized 😤 On the website I can sign in just fine though 😵 💫Doesn't let me log in.

4. Can't get past the verification screen because the entire page won't display, never letting you actually get to the verification "send" button.

5. But I know it's not the app it's the company itself.The app and website really need to be redone.

6. From the initial contact to completion, took 20 minutes...awesome! Even with very poor reception the continuity of the app was seamless.

7. This alone has me considering looking elsewhere for my needs and business.

8. The UI experience in both versions is not user friendly at all.

9. But still annoyed that we stall can't pay with a debit or credit card.

10. The app is taking up space for no reason.Really nice update.

11. If I select return to login, nothing changes.

1. Fix AN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AN: Restarting the app will resolve most errors.
2. Update the AN App. Here is how:
   1. On Android goto PlayStore » Search for "AN" » Open AN Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AN » click "UPDATE".
3. Clear AN Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from AN servers.
   1. On Android, goto Settings » Apps » Select "AN Mobile" » click Storage » click "Clear Cache".
4. Check AN app permissions. If any of these permissions required to use your device's features are disenabled, AN might not work.
5. Uninstall and reinstall AN. If nothing else has worked, completely uninstall AN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AN not working

2. Fix AN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AN may not be able to connect to the Internet when running in the background.