Published by Ally Financial

Report an issue with Ally’s ATM & Cash Locator.
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Why should I report an Issue with Ally’s ATM & Cash Locator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ally Financial to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Ally’s ATM & Cash Locator Customer Insights

1. usa") ApC 3/2021.Ally's ATM & Cash LocatorI like the ability to switch the preferences from any ATM to locating those ATM that will allow free transaction, I just wish free is selected by default rather than changing the setting every time.Why does it need my contacts to find an ATM? GPS does not work, causes app to freeze on MotoXWhile the regular Ally Bank app works fine and can find an ATM, Ally’s ATM & Cash Locator won't recognize my phones GPS.App loads very slowly and needs access to contacts.

2. Devs - please remove unused features or explain in description why they are required.Ok, so the app shows atm's on a real map, unlike the full ally banking app which is borked, but this app has no exit? Have to force close.

3. I believe the app works just fine, but I have some serious issues with what Ally Bank itself has been doing with my account and my money.Paid for this to joey .

4. I don't see any features that need contacts.

5. AFI notofy i never consented to signature for ach with drawls AFI Contact me video AFI.GOV. hes very cute though.

6. Pull up archcive photos .

7. Tssk, tssk ally, fire whoever is in charge of mobile, from a developer standpoint this is about as blatant an error as not requiring a pin to access an atm.Needs more helpful features.

Steps to Troubleshoot & Fix Ally’s ATM & Cash Locator Issues

1. Fix Ally’s ATM & Cash Locator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ally’s ATM & Cash Locator: Restarting the app will resolve most errors.
  2. Update the Ally’s ATM & Cash Locator App. Here is how:
    1. On Android goto PlayStore » Search for "Ally’s ATM & Cash Locator" » Open Ally’s ATM & Cash Locator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ally’s ATM & Cash Locator » click "UPDATE".
  3. Clear Ally’s ATM & Cash Locator app cache: Clearing cached data will force your app to retrieve the latest data directly from Ally’s ATM & Cash Locator servers.
    1. On Android, goto Settings » Apps » Select "Ally’s ATM & Cash Locator" » click Storage » click "Clear Cache".
  4. Check Ally’s ATM & Cash Locator app permissions. If any of these permissions required to use your device's features are disenabled, Ally’s ATM & Cash Locator might not work.
  5. Uninstall and reinstall Ally’s ATM & Cash Locator. If nothing else has worked, completely uninstall Ally’s ATM & Cash Locator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ally’s ATM & Cash Locator not working


2. Fix Ally’s ATM & Cash Locator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ally’s ATM & Cash Locator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ally’s ATM & Cash Locator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ally’s ATM & Cash Locator may not be able to connect to the Internet when running in the background.

Reported Issues