Contact ACDSee Customer Service

Why should I report an Issue with ACDSee Mobile Sync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ACD Systems International Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Design the image composites, original advertising, innovative graphics, and powerful art imagery you’ve been envisioning—all with images captured on your device. • Access images received from your device inside ACDSee Photo Studio in a clear, dedicated folder. • View, develop, and perfect received mobile images in ACDSee Photo Studio. • Configure filenames and subfolders based on predefined templates. • Send only images, only video, or only new content. • Convenient file handling and file naming options. • Customizable target, target name, and destination folder.

2. Once images have been sent to ACDSee Photo Studio, you have the freedom of organizing them with efficiency-enhancing digital asset management tools, such as ratings, hierarchical keywords, categories, color labels, and much more.

3. Wirelessly transfer photos and videos directly to ACDSee Photo Studio from your mobile device using ACDSee Mobile Sync. Just select and send.

4. The ACDSee Mobile Sync app keeps you present and up-to-date by remembering which photos have been sent.

5. And with a layered editor and specialized adjustment layers in ACDSee Photo Studio Ultimate, you have unlimited creative capabilities.

6. ACDSee Mobile Sync is the perfect tool to effortlessly jump-start your photography workflow.

7. Enjoy perfecting them with extensive editing adjustments, including correcting exposure, white balance, color, sharpness, reducing noise, adding text, watermarks, and objects, and much, much more.

8. Zoom through your process with flexible selection options and configurable filenames and subfolders.

9. ACDSee Mobile Sync for Android requires 7.

1. Opened system tray, right clicked Ultimate 21 in my case, menu dropped down, clicked on "start ACDsee Mobile Sync" once greyed out photo transfer worked great again (similar procedure when wifi gets deactivated)I have tried several times to sync the app to the program and receive neither a QR code nor an IP address or port number as indicated in the instructions.

2. There should be option to share urgent photos through cloud as well.I expexted to find 'efficiency-enhancing digital asset management tools, such as ratings, hierarchical keywords, categories, color labels, and much more' in this app (not only in the desktop version) to allow me saving valuable time during train rides etc.

3. And since then it's been working great, uploading the photos from my phone to my computer in the background shortly after I take the photos or edit them.

4. The file goes straight from your phone through your router to the computer.media transfer in LAN.... Perfect app I needed so far.

5. Suddenly about a week ago, I noticed a notification on my laptop that I have new photos in ACDSee Mobile folder.

6. The lack of features is to be expected since it is free but it could be a lot more useful.Thought this was an awesome app until it stopped working within 3 days.

7. Finally working great again! This app worked wonderfully when I first installed it.

8. However, the app does NOT support this but instead eases sync a little (which was never a problem before either).This app moves slower than a snail.

9. This app has a 4.7 rating for Apple and a 2.9 for Android, for which I am not surprised.No guide is provided about how to connect with pc and no help is found anywhere about what to do if doesn't work correctly.

10. Would be a great app if it was reliable.App stopped working after being great.

11. It did work briefly again when I restarted my router but then stopped working again the next day.

1. Fix ACDSee Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ACDSee: Restarting the app will resolve most errors.
2. Update the ACDSee App. Here is how:
   1. On Android goto PlayStore » Search for "ACDSee" » Open ACDSee Mobile Sync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ACDSee » click "UPDATE".
3. Clear ACDSee Mobile Sync app cache: Clearing cached data will force your app to retrieve the latest data directly from ACDSee servers.
   1. On Android, goto Settings » Apps » Select "ACDSee Mobile Sync" » click Storage » click "Clear Cache".
4. Check ACDSee app permissions. If any of these permissions required to use your device's features are disenabled, ACDSee might not work.
5. Uninstall and reinstall ACDSee. If nothing else has worked, completely uninstall ACDSee then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ACDSee not working

2. Fix ACDSee Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ACDSee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ACDSee not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ACDSee may not be able to connect to the Internet when running in the background.