Contact Panasonic LUMIX Sync Customer Service

Why should I report an Issue with Panasonic LUMIX Sync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Panasonic Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The following major functions are available with this application. ・LUMIX Sync allows you to copy pictures and videos from the digital camera to your smartphone. ・LUMIX Sync allows you to take pictures by remote control, checking the digital camera live view on your smartphone. ・LUMIX Sync allows you to easily register a camera (camera pairing) through guidance. ・LUMIX Sync allows you to easily make a Wi-Fi connection through Bluetooth. ・The photographic location (location information) is automatically recorded to pictures, which is handy for sorting pictures later on. ・LUMIX Sync, which supports 802. 11ac Wi-Fi, allows you to copy images at a higher speed through a Wi-Fi router. ・LUMIX Sync includes """"User Guide"""", which allows you to know more about how to use it. *1: The Wi-Fi router and smartphone must support 802. 11ac. ・Be aware that when using the location information recording function, continued use of the GPS function can lead to a dramatic decrease in battery capacity. ・For information on using this app or compatible models, visit the following support page. ・Please understand that we will not be able to contact you directly even if you use the “Email Developer” link.

2. The Panasonic LUMIX Sync application software allows you to operate a Panasonic digital camera supporting Wi-Fi with your smartphone.

3. With it, you can copy images into your smartphone, take pictures from your smartphone by remote control, and do more.

4. * Remote recording and image transfer functions can be used with DC-GH5 / GH5S / G9. * For models other than the above, use Panasonic Image App.

1. Bluetooth can connect to allow remote shutter operation but WiFi always fails or goes in to some bizarre loop of struggling to connect and trying to force the camera to "start" an already started WiFi connection.Disastrous. Tried to connect my TZ70.

2. If you're having trouble, reinstall the app and follow the prompts exactly! It's still a basic app that needs a lot of work but it works!Downloaded this app to use with my camera that cost me multiple thousands of dollars only to find that the app crashes instantly any time I try to open it! Trying several older versions download from shady apk sites, I found that the older versions all were either incapable of connecting to the camera or would freeze intermittently to the point of making the app unusable.

3. Add to that the fact that the app requires location access for no reason at all and you've got a garbage piece of software!When we bought the camera, one of the major points was being able to edit videos and publish via the software and a remote connection to the camera from a phone or tablet.

4. Useless app and camera connection.Update: I had a lot of trouble getting this app to connect with my camera and transfer files.

5. The wifi connection takes a long time to connect (at least 1 minute each time).

6. Either way, wifi or not it doesn't work as it use to.Update: the app connects faster than before, but it has to switch between Bluetooth and wifi to download pictures.

7. When I select WiFi Direct it asks me to setup Blutooth on my camera.

8. The problem gets fixed when I disconnect and reconnect my camera with default settings, having to pair it up every time.

9. What you need to know: The app uses Bluetooth and wifi for different functions.

10. Both camera and app just get stuck forever, trying to connect.

11. It will then kick you off wifi until you use "remote shooting" or "import images" at which time it will make you reconnect to wifi.

1. Fix Panasonic LUMIX Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Panasonic LUMIX Sync: Restarting the app will resolve most errors.
2. Update the Panasonic LUMIX Sync App. Here is how:
   1. On Android goto PlayStore » Search for "Panasonic LUMIX Sync" » Open Panasonic LUMIX Sync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Panasonic LUMIX Sync » click "UPDATE".
3. Clear Panasonic LUMIX Sync app cache: Clearing cached data will force your app to retrieve the latest data directly from Panasonic LUMIX Sync servers.
   1. On Android, goto Settings » Apps » Select "Panasonic LUMIX Sync" » click Storage » click "Clear Cache".
4. Check Panasonic LUMIX Sync app permissions. If any of these permissions required to use your device's features are disenabled, Panasonic LUMIX Sync might not work.
5. Uninstall and reinstall Panasonic LUMIX Sync. If nothing else has worked, completely uninstall Panasonic LUMIX Sync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Panasonic LUMIX Sync not working

2. Fix Panasonic LUMIX Sync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Panasonic LUMIX Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Panasonic LUMIX Sync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Panasonic LUMIX Sync may not be able to connect to the Internet when running in the background.