Published by touchbyte on Jul 24, 2024

Report an issue with PhotoSync Cloud Add-On.
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Why should I report an Issue with PhotoSync Cloud Add-On?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of touchbyte to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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PhotoSync Cloud Add-On Customer Insights

1. Awkward to make it work.excellent response to bug fixes, very useful app for uploadingDoes it's job simply and reliablyGreat for uploading to Smugmug.The best by far no competition out thereAbsolutely wonderfulexcellentI don't like how there are multiple purchases to achieve one goal with the product.

2. After a week of use an a Galaxy S7 the product does not automatically sync and remove files from my phone as intended.

3. I cant locate cloud login option for Amazon photosMany crashes and non starts.

4. Normally I like only buy what you need, but that doesn't work in the Google store's individual apk setup.

5. I'm a very technical user, and made sure battery and background management was not interfering with use.

6. They really need to make one product with everything included IMO.

7. downloaded app snd cloud sink addon $1.99 .

8. sync transfer is very slow.

9. I find the marketing approach deceiving.

10. works as advertised otherwise.not easy to use.

11. It worked when I first set it up and tested it.

Steps to Troubleshoot & Fix PhotoSync Cloud Add-On Issues

1. Fix PhotoSync Cloud Add-On Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PhotoSync Cloud Add-On: Restarting the app will resolve most errors.
  2. Update the PhotoSync Cloud Add-On App. Here is how:
    1. On Android goto PlayStore » Search for "PhotoSync Cloud Add-On" » Open PhotoSync Cloud Add-On » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoSync Cloud Add-On » click "UPDATE".
  3. Clear PhotoSync Cloud Add-On app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoSync Cloud Add-On servers.
    1. On Android, goto Settings » Apps » Select "PhotoSync Cloud Add-On" » click Storage » click "Clear Cache".
  4. Check PhotoSync Cloud Add-On app permissions. If any of these permissions required to use your device's features are disenabled, PhotoSync Cloud Add-On might not work.
  5. Uninstall and reinstall PhotoSync Cloud Add-On. If nothing else has worked, completely uninstall PhotoSync Cloud Add-On then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PhotoSync Cloud Add-On not working


2. Fix PhotoSync Cloud Add-On Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PhotoSync Cloud Add-On be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PhotoSync Cloud Add-On not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PhotoSync Cloud Add-On may not be able to connect to the Internet when running in the background.

Reported Issues