Contact Image Sync Customer Service

Why should I report an Issue with Image Sync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RICOH IMAGING COMPANY, LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Paired with a RICOH IMAGING's compatible camera, "Image Sync" application enables your mobile device to remotely shoot, view and copy images and send location information to the camera.

2. Location information is acquired and sent to the camera even when the application is in the background or the mobile device is in sleep mode. * Operation is confirmed on these devices as of November 2023, but this information may be changed at any time in the future without prior notice.

3. Location information acquired from the mobile device can be sent to the camera to record location information on images captured by the camera.

4. You can view images taken with your camera and copy them to your mobile device.

5. Various camera operations including EV compensation and shutter release are possible from a mobile device.

6. You can monitor the live view image on your mobile device.

7. For detail about Image Sync, refer to the website.

1. I love Ricoh hardware, I own Pentax aps-c and ff bodies and lenses that I love, I always enjoy shooting my GR cameras, but I can't use this app with my brand new gr3 at all, everything is up to date, and my phone is top of the line android with latest version.V.2.1.11 doesn't work on Android 11 - after installation, it gives an explanation of location information requirements and describes optional setting on the "next page" - but there's no way to get there - hangs up in perpetual wait mode with no button to poke to make progress.

2. Problem appears to be a change to Android 11, location information has to be requested by the app in a new way, and Ricoh hasn't caught up with it, despite saying it's updated to support Android 12.Simple to connect; was able to view pics from the camera, xfer one to the phone, and use the app as a remote to trigger the shutter.

3. $900 is not cheap for GRIII, you should do better by People Ricoh..I thought this app was broken because I couldn't get camera thumbnails to load and couldn't select photos to transfer to the phone.

4. Note: I normally leave data off on my HTC One M8, because it can conflict with wifi by choosing data over wifi in some cases (and the phone can then behave like there is no wifi connection).Won't upload photos to my phone for Ricoh GR II.

5. Second, I tried using it and had an issue where I had the camera drive setting in continuous shooting but the app was in single shot, it gave me a strange message and would not take a picture until I figured out that both the app and camera had to be in the same drive mode.

6. This software is not compatible with the camera, and camera keeps resetting the connection The App is unable to latch to the camera hotspot most of the time, and if it does, it crashes after one picture.

7. Image transferring interface is taking too much resources from the camera and cost tremendous time to "sync" the thumbnails of those large files.

8. try it y'all, it works!Ricoh would need to consider just developing a straight app just for camera remote function and real time tethering.

9. First, I had some connection issues, but then I realized this was my phone dropping the connection due to no Internet access.

10. i was with you all- and then i realized you just need to plug your phone into power- and the images download wirelessly to your phone, just fine.

11. Three stars plus one more star for also transferring RAW images but minutes one star for constant connection issues.If only I could give zero stars, this app is absolute garbage.

1. Fix Image Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Image Sync: Restarting the app will resolve most errors.
2. Update the Image Sync App. Here is how:
   1. On Android goto PlayStore » Search for "Image Sync" » Open Image Sync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Image Sync » click "UPDATE".
3. Clear Image Sync app cache: Clearing cached data will force your app to retrieve the latest data directly from Image Sync servers.
   1. On Android, goto Settings » Apps » Select "Image Sync" » click Storage » click "Clear Cache".
4. Check Image Sync app permissions. If any of these permissions required to use your device's features are disenabled, Image Sync might not work.
5. Uninstall and reinstall Image Sync. If nothing else has worked, completely uninstall Image Sync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Image Sync not working

2. Fix Image Sync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Image Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Image Sync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Image Sync may not be able to connect to the Internet when running in the background.