Contact PhotoSync Customer Service

Why should I report an Issue with PhotoSync – Transfer Photos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of touchbyte to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only rub, so far, is that her recreational photos are, probably, going to go into the business Transfer Target, as soon as she gets into range of our WiFi -- but, small price to pay [and I intend to dig a little deeper to see if there is a way around this -- though, the question "how can it tell the difference between biz and recreational activity" will, first, need to be answered.]. And, in terms of her recreational photos, I was able to configure the PhotoSync photo gallery to group the photos by day-taken [Moments/Day View], which is exactly how she likes them to be presented.

2. You simply select the images to send, hit the send icon and ... voila! I purchased the "upgrade" for extra utilities and no ads.Excellent! I'm the "Tech Dept" for our little Mom&Pop, and I spent a couple of hours looking for an app that does exactly what this app does! My wife used her iPhone to take product photos for our web site, but the phone died.

3. So, she can go into this Gallery, select the photos she wants to transfer, and then select the SMB Target I set up for Recreational photos, and send them there.

4. When I open the app, it still allows me to select photos I want to sync to my computer, but the command to select a synch target is covered by an advertisement to get me to upgrade.

5. However, a freak accident with Google Photos deleted a large amount of photos from my device, and PhotoSync, for zero discernable reason, refused to let me transfer the photos on my PC back to my phone, greatly frustrating me.

6. You can tap select individual thumbnails [the default functionality of all Gallery Apps I tried], but also you can Select All [available of SOME of the other apps I tried], but ALSO you can select a range [a VERY RARE feature on other apps, in fact I don't think I found this at all, on other apps!].

7. I still have to fumble into this mode, since it's initiation behavior seems to change!?! But, if a Double Tap manages to cause that "Select Range" slide-up to appear, then all you need is Single Taps to select a range [and expand the range].

8. 3 stars because while the automated part doesn't work it still backs up my data which is the most important.Had to quickly transport a large amount of photos from multiple services and devices.

9. Then I configured an AutoTransfer [a couple extra bucks] to send photos to her business Transfer Target.

10. A hint pops up, but it seems a bit misleading, since a "Single Tap" does, indeed, "Select", but a following "Double Tap" doesn't, then "Select [a] Range", BUT, if you start out with a "Double Tap", it seems to turn off the Range Select mode.

11. It's super convenient that it automatically organizes all of my uploads by month and year too.The app works well and has a lot of customization to allow moving photos and videos to many different devices, and services.

1. Fix PhotoSync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PhotoSync: Restarting the app will resolve most errors.
2. Update the PhotoSync App. Here is how:
   1. On Android goto PlayStore » Search for "PhotoSync" » Open PhotoSync – Transfer Photos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoSync » click "UPDATE".
3. Clear PhotoSync – Transfer Photos app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoSync servers.
   1. On Android, goto Settings » Apps » Select "PhotoSync – Transfer Photos" » click Storage » click "Clear Cache".
4. Check PhotoSync app permissions. If any of these permissions required to use your device's features are disenabled, PhotoSync might not work.
5. Uninstall and reinstall PhotoSync. If nothing else has worked, completely uninstall PhotoSync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PhotoSync not working

2. Fix PhotoSync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PhotoSync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PhotoSync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PhotoSync may not be able to connect to the Internet when running in the background.