1. It was confusing oftentimes, even though I correctly calculated the credits I needed for all that I was sending it STILL asked me to purchase more, when I did I bought another 12 credits that never showed up in the account, the fax confirmations do not confirm multiple pages sent so I spent so much time waiting to see if if it would before I removed docs to add additional docs (since you can only send up to 12 at a time), I was so cautious because I'd spent a ton of time and tedious effort having to size and crop each individual page (total docs I had to send was 22 pages--if you could imagine, and there was no way around this because without it words were cut off so you HAD to manually crop and/or), all this was after using one of the recommended scanners to whiten up each individual page (again, 22 of them) as it would not do this based on a file--only separate pages.
2. STAY FAR AWAY FROM THIS, it's a scam!!! Update: credits are gone again and after trying for hours fax did not send out, customer service is not responding anymoreThis is awesome and easy to use.
3. An awesome app!DO NOT INSTALL THIS APP! I bought 232 credits to send 17 pages to South Korea.
4. I've seen others have had similar issues and the response is to contact mobifax, but your contact info does not work!I rarely have a need to send a fax but when I do it's great that mobifax is always on standby.
5. I don't usually leave comments when rating but you asked--and based on the fact that your company is wonderfully interactive with it's customers and seems to genuinely want to do better is why I took the additional time to provide feedback I believe you can use to make your customer experience better.
6. I had to divide this into two faxes as it's only possible to send 12 pages at a time.
7. The app is so easy to use just add your documents (I use google drive to access my documents on android), add the FAX number, press send.
8. The 1 time it stayed open, I clicked on the store to buy credits then it shutdown.
9. It's in a form of credits...I paid $.99 for 36 credits and I faxed 2 pages for 18 credits... like $.49 for both pages.
10. Both attempts to send the pages failed although the fax number was correct.
11. For someone that needs to send a fax once in a great while it's the perfect solution.Gee hate to say it, but I did not have a good experience with this.